Lavan Perumal Email & Phone Number

Johannesburg, Gp, Za

City Of Johannesburg, Gauteng, South Africa

Data Connectivity Solutions provides exceptional security!It is really that simple. DCS is a security infrastructure solutions provider specialising in highly available, scalable, redundant and manageable turnkey solutions for all environments, ranging from in-house developed and manufactured products to integrated software and hardware solutions.We are committed to recommending and implementing products and strategies proven to maximise security efficiency and minimise intrusion impact. Leveraging our best-practice expertise in surveillance, monitoring, cabling infrastructure, and best-of-breed supporting technologies, we can help to improve security efficiency and lower the impact and likelihood of a security breach.DCS'​ complete discovery process helps us understand the unique security requirements of each environment allowing us to make informed recommendations and develop the best safe-guards and solution.At DCS we therefore prefer to sit with our clients and conduct an assessment of the environment before we design and propose any solution, and our approach in short is:Interviewing the client and reviewing the site, in order to find out more about the business and its operations.Reviewing the existing security procedures and rules with the client help to identify improvements that can be made.Defining the overall requirements, areas to monitor and why, the necessary levels of security. Another important aspect is the current infrastructure, such as existing equipment, available lighting, cabling, and camera mounting conditions. The site review helps to identify areas of interest, some of them often overlooked by the client.

Johannesburg Area, South Africa

Business Owner and Consultant in the Fields of - Training - Material Development - Contact Centre Operations - Retail Operations - Mystery Shopping

Johannesburg Area, South Africa

Smollan - Samsung South AfricaRegional Operations & Sales Manager February 2014 – January 2017 Promoted to Regional Manager based on performance. Ensure sales readiness of retail value chain to maximize sales of new solutions (including devices, services and accessories) through timely and consistent training executionVIP experiences to consumers/ channel partners/ retailersDay to Day operations of Region.Boosting of Sales, marketing, sell-out within the areas. Roll out of POS and retail planograms to all channels, networks, brand stores (Edcon, TFG and OEM owned). Managing of Staff – equipment, operations, display units, training, sales, and figures. Program initiatives to encourage sell-out in regionPromotional management Regional analysis per area of business Finding the gap and driving the sell-out. Relationship building with stores, channels, managers, networks accessories companies. Implementation to Namibia and Botswana. Launch of new products, rollouts and execution of products, system, and other activities.Business to business functions as well as drive of Education into stores and supporting these businesses. Deliver value to trade partners through tailored programs that increase the competency and proficiency to sell OEM products & services while extending overall training reach.

Johannesburg Area, South Africa

B2B trainings to CEO’s/MD’s various companies that OEM has sold into. Support via training to Consumers. Consumer training WorkshopsLaunch of New ProductsIncrease the competency & OEM loyalty of the Retail Assistants to enable effective selling of OEM products & services across all channels. Ensure sales readiness of OEM retail value chain to maximize sales of new solutions (including devices, services and accessories) through timely and consistent training execution. Build the capability of OEM Field Force through structured competency developmentMotivation initiatives driving highest volume/value share at retail. Deliver value to trade partners through tailored programs to that increase the competency and proficiency to sell OEM products & services while extending overall OEM training reach. Actively drive to trainer community creation and close communication of the OEM Academy trainers. Guide and coach the OEM Academy trainers Ability to train groups of people ( 5 – 600 delegates classroom and 1-1)Create a structured and appropriate training plan for any topic (for also to be used by other trainers). Training Methodology implementation for RetailCreate and maintain a good learning atmosphere/climate.

Monitor the allocated network nodes effectively and promptly react to all network-related faults. This includes the actioning of all alarms and trouble tickets and adherence to procedures. Ensure that Telkom-related faults are correctly diagnosed and Interconnect Service Desk (ISD) procedures are closely followed. Assume responsibility for correctly forwarding trouble tickets to Radio Engineers, Operations and Maintenance Centre (OMC) personnel, High Level Support (HLS) and Value Added Systems (VAS) support. Follow up on these trouble tickets and ensure a speedy response. Report to the SMC Co-ordinator on duty and escalate serious and long outstanding faults for his attention. Act as interface to Customer Services and assist them with subscriber problems. Act as an interface and provide SMC refs to Contractors, Field Engineers, OMC Engineers and other departments for planned work and access to sites and switches. Perform SMC duties as instructed by SMC Co-ordinator, e.g., correlation of ISD outages, adjustment of availability parameters, follow-up and clearing of specific network faults. Provide ideas and feedback on software tools, procedures and improvements to SMC functionality. Develop technically and personally through attendance of technical and company development courses. Any extra duties as given from time to time by the SMC Co-ordinator and SMC Manager. Shift work Travelling for meetings and callouts to ensure the continuous operation of the SMC is required.Provide ideas and feedback on software tools, procedures and improvements to SMC functionality. Implement service affecting work on GSM network. Distribute escalation information. Control Telkom's ISD interaction. Control call out of field maintenance staff. Control access to MTN installations

To handle and resolve all VAS and Prepaid related queries. Control and administer all Customer Service requests relevant to VAS and Prepaid problems. VAS = Voicemail, SMS, Wig, Wap, IP.Monitor the allocated network nodes effectively and promptly react to all network-related faults. This includes the actioning of all alarms and trouble tickets and adherence to procedures. Ensure that Telkom-related faults are correctly diagnosed and Interconnect Service Desk (ISD) procedures are closely followed. Assume responsibility for correctly forwarding trouble tickets to Radio Engineers, Operations and Maintenance Centre (OMC) personnel, High Level Support (HLS) and Value Added Systems (VAS) support. Follow up on these trouble tickets and ensure a speedy response. Report to the SMC Co-ordinator on duty and escalate serious and long outstanding faults for his attention. Act as interface to Customer Services and assist them with subscriber problems. Act as interface and provide SMC refs to Contractors, Field Engineers, OMC Engineers and other departments for planned work and access to sites and switches. Perform SMC duties as instructed by SMC Co-ordinator, e.g., correlation of ISD outages, adjustment of availability parameters, follow-up and clearing of specific network faults. Provide ideas and feedback on software tools, procedures and improvements to SMC functionality. Develop technically and personally through attendance of technical and company development courses. Any extra duties as given from time to time by the SMC Co-ordinator and SMC Manager. Shift work is part of the job description.Travelling for meetings and callouts to ensure the continuous operation of the SMC is required.

Providing support for the respective call centre's for all systems and services.Attended to all queries related to Vms, Sms, MMS, wap, fax mail, GPRSProviding the main interface between network group and call centresEscalation of all faults timeously to the correct support channels Keep the call centre informed at all times

Business Solutions/Corporate Help Desk; Providing first line support for MTN Data Products to all corporate clients including MTN staffAssisting customers with GPRS, MMS, Email, Faxmail, HSCSD, Enhance FAX and DATA, VPN's, BLACKBERRY (both BIS and BES), RAS Dial up via GPRS, CSD, HSCSD, EDGE and 3G, Video Calling and Video StreamingTraining of all call centre staff and Business Solutions staff

Specialised Services and CS GP advanced help desk; Assisting prepaid customers to setup their handsets for MTN data services.Attending to all queries escalated via USD, email and wizard.Providing support to the call centre via CS GP Advanced Help Desk

Call monitoring and quality assurance. Evaluate calls according to the specific guidelines.Coaching of call centre staff. Attended to queries escalated via Advance help desk.

Assisting customers and Dealers with sim card, handset, billing and network related queriesSupervising of staff in the absence of SupervisorTraining of all staff within business unit

Assisting of clients, with telephone numbers As well as supplying address's and fax numbers.

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