• Managing learning effectiveness strategies and tracking implementation of learning• Mapping competencies to training modules• Managing client relationship• Co- facilitating & conducting Outbound training programs and simulation training programs• End to end Learning 360 survey operations• Driving learning effectiveness strategies to ensure transfer of learning and ROI for clients.• Customer Interaction to customize and develop training programs.• Evaluating, Strategizing and Designing Service strategies to enhance the customer’s training experience.• Closely working with facilitators and Clients on implementation of action plans • Building client relationships with respect to pre & post training evaluation and implementation• Employee engagement• Employee life cycle management - Recruitment, Induction & Orientation, Managing exit procedures • Process documentation• Dealing with employee requests regarding issues, policies and regulations• Organizing internal learning sessions• Planning & organising employee events and offsite meetings