Lavanya Devi Email and Phone Number

Dedicated Senior HR Associate with a focus on fostering employee development and driving team success. Bringing [2+] years of experience in talent management, HR strategy, and creating positive workplace environments.🔹 Talent Management: Proven track record in attracting, nurturing, and retaining top talent to build high-performing teams.🔹 Employee Growth: Committed to empowering individuals through learning initiatives and career advancement opportunities.🔹 HR Strategy: Skilled in aligning HR practices with business objectives to achieve organizational excellence.

🔹 Customer Support: Provide exceptional customer service by addressing inquiries, resolving technical issues, and assisting customers with their telecommunications-related concerns via phone, email, or chat.🔹 Problem Resolution: Analyze customer problems and use your knowledge of telecommunications services and products to find effective solutions promptly.🔹 Process Improvement: Identify opportunities for process optimization and efficiency enhancement within the telecom BPO operations, and collaborate with the team to implement improvements.🔹 Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions for reporting and analysis purposes.🔹 Team Leadership (if applicable): Supervise and guide junior associates, assisting them in handling complex customer cases and providing training and support as needed.🔹 Compliance: Ensure adherence to company policies, industry regulations, and quality standards in all customer interactions and processes.🔹 Reporting: Prepare and submit regular reports on key performance metrics and customer satisfaction to management.🔹 Technical Knowledge: Stay updated on the latest telecom industry trends, products, and services to effectively assist customers and provide informed solutions.