- We handled user requests for these applications.- Worked on the backend application of Office App for user issues like adding their companies, products, etc.- Worked with the product team to find a resolution for the complex issues.- Handled user login issues by adding domains to their company.- Worked as a super admin for Office App.

Technical environment: SQL,PL-SQL,Unix,Java,Putty,Toad,SQL-Server,Squirrel,Splunk,JCL,Autosys- We managed the technical environment for this application.- Wrote PL-SQL programs for database management.- Created Unix scripts for jobs monitoring.- Created Splunk dashboard for checking logs easily.- Created PL-SQL script for handling the huge data traffic during month end.- Managing the database with super admin access to the database by executing some SQL queries using DDL/DML commands.- Executed Unix commands to examine logs in order to resolve user issues.- Executed SQL queries to fix the issues of a user.