Lavell Hope Email & Phone Number

Texas, United States

Frisco, Texas, United States

• Assisting Youth in Basketball Drills & Skills• Teaching Youth Fundamentals of Basketball• Texas Legends Game Staff Team Member; Assisting with Game Day Operations• Agile Worker

Supervise 100+ customer accounts using Salesforce Analytics while maintaining a 100% customer retention rate.▪ Collaborate with cross functional teams to make recommendations and assist with client satisfaction.▪ Negotiate payment schedules with 30+ customers daily to prevent customers from missing payment deadlines.▪ Leverage problem solving and communication skills to provide client support and resolve customer complaints.▪ Schedule and supervise training sessions for 4-5 trainees bi-monthly.▪ Implement team growth and performance management with daily coaching calls and monthly 1:1 sessions.▪ Administer constructive feedback to improve customer service and account management skills.

Managed over 70-100 clients weekly with accounts of up to $150K.▪ Utilized Excel and AWS Analytics to track customer accounts and deadlines while facilitating 50+ outbound calls daily.▪ Negotiated payment details for clients successfully producing a 40% daily payment rate and yielding $60K profit in weekly commissions.▪ Achieved a 100% success rate in meeting monthly account deadlines and consistently exceeded monthly account repayment goals by 20-40%.▪ Mobilized team building and collaboration initiatives by coordinating extracurricular activities leading to an increase in team communication and overall performance improvement.

Lancaster, Texas, United States

-Stow items in yellow box pods to be shipped out to customers-Collect inbound items for future customers -Bring boxes to team members so they can be stowed-Unload Trucks

Bachelor'S Degree, Kinesiology And Exercise Science

Associate Of Arts And Sciences - Aas, Kinesiology And Exercise Science