Lavell Smith Email & Phone Number

IT Service Manager Responsibilities • Manage IT Specialists and the IT Services department.• Manage ShoreTel phone system.• Manage Verizon Services• Manage Staff assets in eFinance Plus• Manage Motorola Solutions Services.• Manage our HP Self Maintainer Program (Responsible for verifying, and activating all technicians and managing the warranty service of our HP assets.• Works closely with both technical and non-technical staff• Handling escalations (such as… Show more IT Service Manager Responsibilities • Manage IT Specialists and the IT Services department.• Manage ShoreTel phone system.• Manage Verizon Services• Manage Staff assets in eFinance Plus• Manage Motorola Solutions Services.• Manage our HP Self Maintainer Program (Responsible for verifying, and activating all technicians and managing the warranty service of our HP assets.• Works closely with both technical and non-technical staff• Handling escalations (such as helpdesk tickets and any issues that need extra attention). • Technical documentation and reporting• Team logistics (Plan, Organize, and Time Management).• Asset management• Assists in projects that introduce new technology into the school environment. • Installs and configures applications on computers as required. • Configure ShoreTel phones & switches.• Troubleshoots computer and peripheral issues and provides hardware replacement.• Follow-up to Help Desk calls. • Selecting the right vendors for our technology needs.• Maintains compliance with software licensing and inventory. • Help Maintain Papercut (Copier Software).• Help Maintain Office 365• Performs basic networking maintenance functions such as user creation and assignment of rights and permissions. Show less

Akron Oh

Responsible for providing technical support in relation to hardware and software, operating systems and project management at multiple locations including:• Desktop and laptop hardware installs, maintenance and repairs • Imaging of computers (Ghost and Acronis)• Use of internal ticketing system experience (Kaseya)• Asset management- including computer equipment and software; Project management: acted as lead on set-ups and maintenance • Technical documentation and… Show more Responsible for providing technical support in relation to hardware and software, operating systems and project management at multiple locations including:• Desktop and laptop hardware installs, maintenance and repairs • Imaging of computers (Ghost and Acronis)• Use of internal ticketing system experience (Kaseya)• Asset management- including computer equipment and software; Project management: acted as lead on set-ups and maintenance • Technical documentation and reporting Show less

Perform all pre-shift duties including warm up and safety checks on all equipment. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected… Show more Perform all pre-shift duties including warm up and safety checks on all equipment. Selects customer orders from pick slots using pick lists of assorted items to build orders according to driver stops at customer locations. Delivers merchandise to correct dock area, stacks items on pallets according to driver stops at customer locations for next day delivery and shrink wraps palletized orders. This involves riding a pallet jack, moving products from racks to pallet, labeling the selected cases with the order labels and using Voxware Voice Logistics Software. Validates that correct product has been selected and is damage free. Notify Stocker of empty or short slots for replenishment. Show less