Lavere Macari Email & Phone Number

Greater Chicago Area

Chicago, Illinois, United States

Manage complex customer onboarding projects in collaboration with 3PL partners across North America. Responsible for the management of the team’s Portfolio & Capacity automation and reporting functionality.• Successfully led 14 customer onboarding projects in 2023, averaging $19M in revenue. • Led the initiative to migrate team project reporting and tracking to a new application, incorporating essential reporting metrics. This overhaul optimized project assignments and provided enhanced visibility for senior leadership.• Acted as a mentor for new team members during their 90-day onboarding, offering guidance and support. Partnered on initial projects to provide feedback and coaching. • Acted as the interim manager for the PMO team during a seven-month leave taken by the current manager.• Led a cross functional team to enhance the customer experience in the initial billing cycle, resulting in faster initial payments and a notable reduction in both billing issues and associated support costs

Responsible for leading a team of Implementation Project Managers and driving process improvement activities. Supporting team’s customer and internal implementations, assigning projects, hiring/training new team members and driving continuous process improvements that align with PMO and overall company strategies.

Chicago, Illinois, United States

Led a team of 6 senior Project Managers across North America with a focus on project execution utilizing set standards to ensure consistency across 87 markets. Provided high-level reporting to leadership, operational sales support, and customer presentations during pre-implementation.• Supported the projects of national and enterprise customers across 15K customer locations at an annual average of 50 projects delivering $6M in project revenue and $7M in recurring revenue. • Trained new and current team members on standards to improve key performance and maximize process output. • Designed, created, and led the effort to migrate team project tracking to a new application utilizing key reporting indicators, streamlining and enhancing project assignment, and allowing for better overall visibility to senior leadership. • Collaborated across functional teams with standardized project tools, customer reporting, and billing across multiple project types, monitoring data for potential issues and sharing comprehensive updates with stakeholders to ensure alignment and facilitate timely decision-making.• Directed cross-functional teams that included field operations, billing, and IT to introduce an entirely new project offering across 23 markets, realizing over $8M in revenue in the first 7 months. • Increased speed to billing by identifying issue areas across multiple project types. Improved gap reporting and significantly decreased time to first billing. Managed a team that implemented an automated communication matrix built-in current project tools, reducing initial communication time by more than 5 days. • Implemented a project site that served as the project library and a central repository for the PMO team, providing ease of access, shortening learning curves and ensuring standard workflows were followed.

Executed large, multi-district project engagements for new and existing customers with a specialized focus on healthcare and government projects. • Collaborated with the sales organization, field operations, and account management to coordinate and execute the implementation of major projects across 87 markets.• Focused on large non-standard projects that required a customized workflow to meet project requirements.• Managed one of the largest national healthcare implementations that spanned over 65 markets in under 3 years. • Developed and refined tools to manage implementations that allowed the team to standardize processes and improve the customer experience.• Mentored new team members on initial projects to learn implementation tools and guide projects to improve employee onboarding time.

Chicago, Illinois, United States

Orchestrated the launch of the new Health Information Services Division including overall management of operations, special project, P&L, and transportation for the new Healthcare division. Increased staffing to support 24/7 operations. Provided support for new healthcare sales. • Researched and authored the HIS Business Plan that provided the blueprint and approval to create a standalone Healthcare division in the Chicago market. • Partnered with multiple teams, directing the project to retrofit existing facilities to support the new Healthcare division including facilities, IT, local / national contractors, and the city building commission.• Increased staffing by 60% in the first 9 months to accommodate a 24/7 operation and support customer SLA requirements.• Designed and rolled out a Train the Trainer program and trained the initial staff to support the new healthcare business including SOPs, HIM methodology, workflows, and HIPAA requirements. • Supported Sales on multiple RFPs and new customer sales that netted over $2M in new revenue year one.• Grew the Healthcare division 44% in the first 12 months overall with net new storage of over 400K and a revenue increase of $2.4M.

Chicago, Illinois, United States

Chicago, Illinois, United States

Roselle, Illinois, United States