Laverne B. Email & Phone Number

Answers telephone calls from people within the Commonwealth of Virginia in need of services. Through extensive communication skills, determines nature of call and dispenses needed services information.Adheres to a high degree of trust, objectivity and confidentiality with clients, families, as well as staff. Through objective reasoning, determines when a call needs to be escalated to a more serious mental health issue, many times, through a change in the thinking processes along with utilizing structured training, assist the caller to focus on positive solutions, rather than negative events.Assist with maintaining statistical tracking information through specialized software in an attempt to accurately pinpoint needs and to assist in receiving on-going funding.

Handled a variety of administrative/technical/departmental assignments that include human resources, financial, customer services and local government responsibilities and requirements. Collected and compiled information in preparing complicated statistical reports. Managed executive team's calendars arranging meetings and conferences; scheduled appointments for project managers/directors and executive staff. Assembled required documents and information for City Council and other meetings as required. Performed all basic duties as it concerned an administrative assistant III.Served as a human resources contact for the Engineering Division maintaining staff's demographic and performance review information on Lawson Payroll system.Entered payroll information and maintains staffs employee's files along with assisting with tax forms and other liabilities.Handled invoices and reconciled corporate credit cards after proper financial coding.

Implemented and assisted with executing a program to assist parents of all income and education levels to understand the computers and how to use them.Key person responsible for procurement of computer hardware and software for the Head Start agency as well as provided Help Desk responsibilities for 192 staff members, over 700 children and 14 home bound centers.Designed a departmental flow chart to better streamline the flow of work which improved team data entry production.Maintained Head Start data base. Implemented and maintained department documentation by updating and revising a procedures manual.Performed routine administration responsibilities such as chairing team development meetings.Began a filing system with the use of a tickler file to distribute reports to the Head Start agency which proved invaluable in maintaining compliance for funding.Substituted for and assisted Administrative Assistant when necessary.

Ordered manufacturing parts and performed daily inventory and on-site auditing of all items purchased from vendors.Set-up and maintained a catalog system for small hand tools and small parts equipmentAssisted customers with questions when calling into the plant.

Set appointments as well as screened phone calls and visitors for the Clerk of Court.Typed correspondence and memorandum in compliance with the Juvenile Court.Greeted clients and dignitaries in the handling of Juvenile Court matters.Conducted scheduled tours of the newly built facilities.Performed accounts receivable functions as it pertained to clients paying child support directly to the courts.

Yes

Education record

Excellence

Education record