Laverne Mayol Email & Phone Number

London, On, Ca

London, Ontario, Canada

・Responding to inquiries from visitors through various channels, such as phone, email, mail, or in-person interactions・Maintaining and stocking information display racks, as well as arranging presentation materials and displays・Selling souvenirs, maps, and other merchandise・Entering visitor information into a database, processing individual tourism packages, and performing related data collection tasks・Conducting general office duties as assigned

London, Ontario, Canada

• Research and collect information about relevant travel needs for clients.• Create and organize travel content specific to the booked tour of clients.• Manage and edit website content to reflect product updates.

Philippines

• Sold amazing cycling holidays and other adventure vacations in Europe and throughout the world.• Responded to customer emails, phone calls, and live chats.• Created, promoted, and maintained positive client perception of our company and products.• Managed data in CRM Systems in an accurate and timely manner.• Assisted and educated new clients throughout the purchasing process.• Identified and provided solutions and options to complex client needs.

Dumaguete City, Philippines

• Created job posting materials on various online platforms.• Conducted screening and interview of qualified applicants.• Managed applicant databases.

Dumaguete City, Negros Oriental, Philippines

• Interacted with clients to determine immigration needs and visa options.• Assisted clients in preparing needed documents for immigration and visa applications.• Completed visa application forms and assisted clients in providing proper information.

Negros Island Region

• Facilitated the implementation of capability building activities at the regional level of Pantawid Pamilyang Pilipino Program (4Ps).• Monitored and prepared feedback reports relative to the conduct of capability building activities of the 4Ps.• Developed training requirements such as visual aids and training materials and aide to ensure effectiveness.• Monitored and assisted conduct of re-echo training at the municipal levels.• Conducted evaluation directly with participants and made required recommendations to improve the effectiveness of future training programs.• Facilitated the establishment and maintenance of database of participants of the 4Ps.• Prepared project proposals on capability building activities in coordination with the IDU of the region.• Accomplished performance commitment and appraisal.• Performed other related tasks relative to 4Ps implementation.

Dumaguete City, Negros Oriental

• Assisted in the planning and implementation of mall events and upcoming programs.• Liaised with mall tenants on upcoming mall marketing events.

Dumaguete City, Negros Oriental, Philippines

• Researched and written news stories.• Collected materials for news segments.• Reported news correspondence.

Dumaguete City

• Trained newly-hired agents about products.• Oversaw production floor performances of agents.• Provided coaching and feedbacking to agents.

Dumaguete City

• Provided customer assistance.• Processed customer orders.• Provided problem resolution.

Ontario Graduate Certificate, Hospitality And Tourism Operations Management

Bachelor’S Degree, Mass Communication

Activities and Societies: Kapunungan sa mga Mass Communicators, SEEDS