Kevin Laverty Email & Phone Number

Southfield, Mi

Ann Arbor, Mi

Supports franchisees with the install and support of proprietary Scheduling and client management software.Sets up and supports user e-mail accounts for PC and mobile devices.Prepares reference for users by writing operating instructions.Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes.Contributes to team effort by accomplishing related results as needed.

Computer troubleshooting, hardware and software. Custom computer building.Virus removal, computer maintenance, training, OS install.Network and database troubleshooting.

Uphold policies, procedures and operations to ensure customer service and corporate satisfaction.Assist in training, tracking daily inventory levels and team building.Maintain expert certification in product features and benefits, knowledge and continuing education.

Responsible for database maintenance and technical support for campus computers and audio/visual equipment.Managed all aspects of daily event coordination: created floor plans, room set up and take down, main contact during event.Maintain security procedures for artifacts on display and to ensure talent needs were met.

Managed front desk and staff to ensure that admissions area operated smoothly.Scheduled school field trips and events.Supervised the IT needs of the museum in multiple ways, such as assisting staff members with computer problems and troubleshooting problems with the scheduling and point of sale system.•Maintained and performed backups on the server containing the scheduling program and database in order to keep the system running smoothly and effectively.