Lavi Jain Email and Phone Number

Managing and leading Sales & Marketing of E-cycles (Lectro) for East & West Zones

Meeting & exceeding sales targets for the assigned territoriesIdentifying and acquiring new customers, as well as up-selling to the existing customer baseManaging the entire sales cycle from prospection through to successful closureBuilding strong relationships with key accountsBuilding up a strong pipeline and ensuring accurate sales forecasting and account planningCoordinating with other teams to ensure smooth delivery of products &… Show more Meeting & exceeding sales targets for the assigned territoriesIdentifying and acquiring new customers, as well as up-selling to the existing customer baseManaging the entire sales cycle from prospection through to successful closureBuilding strong relationships with key accountsBuilding up a strong pipeline and ensuring accurate sales forecasting and account planningCoordinating with other teams to ensure smooth delivery of products & servicesPrepare regular reports and participating in regular meetings to review performanceAnalyzing market trends and competitors’ activities and formulating strategies to respond to these.Ensuring compliance in customer service, store operations through regular visits and training.Identify non-performing stores and make turnaround plans for such stores. Monitoring market trends and identifying potential markets and franchises to drive business growth Show less

 Supervising the customer service representative’s team and ensuring that all the customers receive immediate service. Handling all inquiries and requests of customers, and resolving the problems swiftly. Interacting with the customers via phone, the internet, email, or in person to address directly the customer issues. Assessing the situation and determining an appropriate suitable course of action. Ensuring that they follow all company protocols while dealing with… Show more  Supervising the customer service representative’s team and ensuring that all the customers receive immediate service. Handling all inquiries and requests of customers, and resolving the problems swiftly. Interacting with the customers via phone, the internet, email, or in person to address directly the customer issues. Assessing the situation and determining an appropriate suitable course of action. Ensuring that they follow all company protocols while dealing with customers. Following up with complaints or inquiries of customers, collecting previous due payments, issuing customer refunds, and forwarding customer concerns to upper level management when required. Handling vendor problems, preparing sales plans, communicating internal information to upper management, coordinating employee activities, reconciling data Show less

 Handling all inquiries and requests of customers, and resolving the problems swiftly. Interacting with the customers via phone, the internet, email, or in person to address directly the customer issues. Assessing the situation and determining an appropriate suitable course of action. Ensuring that they follow all company protocols while dealing with customers. Ensuring 900+ SSI score for the dealer Targeting the continuity of the score in different quarters A… Show more  Handling all inquiries and requests of customers, and resolving the problems swiftly. Interacting with the customers via phone, the internet, email, or in person to address directly the customer issues. Assessing the situation and determining an appropriate suitable course of action. Ensuring that they follow all company protocols while dealing with customers. Ensuring 900+ SSI score for the dealer Targeting the continuity of the score in different quarters A clearly defined and documented sales and coaching process. A new-hire training and orientation process to bring new sales people up to speed. A management process that will ensure that each sales person is coached and held accountable for following the sales process in the same way, regardless of who is desking the deal. Preparing various kinds of reports ( SSI Tracker, Executive evaluation tracker, VDRS-Vehicle Delivery Readiness Report, Daily delivery time tracker, Next Day visit report of Sales Executive) and to share them with GM san, Executive Director and with owner san.  Arranging Customer meet and movie show for sales satisfaction. Show less

 Engaged in selling of finest quality of masterbatch to customers. Negotiation - Order and Price Negotiation with fcustomers and Exporters Target achievement – Achieving sales target set by company Supply chain management – Managing the supply chain in operational level set by company