Evaluating and identifying fraud trends and engaged with internal stakeholders to assist with investigating the root cause of losses.• Assessing and providing statistics on fraud, refunds and chargeback levels across our products and partners by ensuring documentation that explains methodology and assumptions.• Identifying and managing ongoing operational issues and delivered solutions by making independent decisions however, knowing when to elevate issue to a higher… Show more Evaluating and identifying fraud trends and engaged with internal stakeholders to assist with investigating the root cause of losses.• Assessing and providing statistics on fraud, refunds and chargeback levels across our products and partners by ensuring documentation that explains methodology and assumptions.• Identifying and managing ongoing operational issues and delivered solutions by making independent decisions however, knowing when to elevate issue to a higher level.• Identifying and balancing online fraud mitigation with customer experience by setting up rules and thresholds in the system ensuring accuracy and quality results.• Customizing and modifying data; interpreting, analyzing, and implementing better strategies that optimize statistical efficiency and quality.• Identifying, analyzing, and interpreting trends or patterns in complex and large data sets.• Collaborating with management to prioritize business and information needs.• Locating and defining new process improvement opportunities.• Processing and disputing credit card chargebacks and inquiries- including investigations of chargebacks and communications with internal/external team partners.• Analyzing transaction challenges which cause chargeback losses, troubleshooting to determine causes, and worked as a subject matter expert to identify and execute solutions.• Expertise in building-modifying rules sets in Kount to prevent fraud.• Tracking and maintaining fraud incident reports and chargeback reports along with other related analysis.• Facilitating and conceptualizing risk team metric reports, including dashboard creation.• Contributing to reviewing and analyzing fraud and non-fraud cases for chargeback opportunities. Show less

•Conducted day-to-day timely and accurate routine investigation of verifying requests related to Wholesale/Brokerage Operations and Retail Operations received through various sources.•Experienced using a variety of resources to validate the customer’s identity and process payments thereby mitigating fraud losses.•Ensured customer satisfaction is maintained, productivity standards are achieved, and Service Level Agreements are met or exceeded by following well-defined procedures and… Show more •Conducted day-to-day timely and accurate routine investigation of verifying requests related to Wholesale/Brokerage Operations and Retail Operations received through various sources.•Experienced using a variety of resources to validate the customer’s identity and process payments thereby mitigating fraud losses.•Ensured customer satisfaction is maintained, productivity standards are achieved, and Service Level Agreements are met or exceeded by following well-defined procedures and guidelines, seeking guidance from senior team members, and escalating issues as required.•Received, reviewed, and responded to inquiries received from internal and external clients (e.g., Foreign Correspondents, CIBC Branches, other CIBC departments, Canadian Banks, Commercial and Retail clients) through fax, email, mail, phone, and SWIFT to process accordingly.•Conducted investigation and detailed analysis according to established guidelines and access multimedia sources to determine nature of the problem and identify root cause.•Researched payment transaction and accounting entries to resolve processing errors and/or breaks in Nostro or Suspense accounts.•Completed necessary documentation to support investigation process, findings and actions taken.•Liaised with business partners to obtain necessary details pertinent to the investigation and provide support as required to educate about correct procedures.•Communicated resolution to required area within established time frames to provide status of investigation inquiry and close issue.•Escalated detailed analysis as required to appropriate areas to mitigate risk to CIBC.•Ensured awareness of recurring problems, potential losses, and to reduce risk exposure and maintain governance standards.•Maintained current knowledge of regulatory requirements, CIBC and department compliance policies, procedures, and guidelines to always ensure privacy and confidentiality of information. Show less

•Evaluated and identified fraud trends and engaged with internal and external stakeholders to assist with investigating the root cause of losses.•Reviewed and processed AML/KYC documents in accordance with company policies and procedures.•Assessed client documentation for validity; followed up with customers when needed.•Ensured all CDD requirements are met throughout the customer life cycle.•Collaborated with management to prioritize business and information needs.•Located… Show more •Evaluated and identified fraud trends and engaged with internal and external stakeholders to assist with investigating the root cause of losses.•Reviewed and processed AML/KYC documents in accordance with company policies and procedures.•Assessed client documentation for validity; followed up with customers when needed.•Ensured all CDD requirements are met throughout the customer life cycle.•Collaborated with management to prioritize business and information needs.•Located and defined new process improvement opportunities.•Analyzed transaction challenges with minimum delay, troubleshooting to determine causes, and worked as a subject matter expert to identify and execute solutions.•Expertise in building-modifying rules sets in Fraud Monitoring System by evaluating threshold to mitigate risk.•Collaborate closely with sub-merchants to gather evidence and transaction details to represent and dispute cases on their behalf.• Communicated and responded to internal stakeholders and client queries promptly, accurately and with high degree of professionalism.•Reported unusual transactions or behavior aligned with reporting policies and procedures.•Reviewed and analyzed fraud and non-fraud cases for exceeding customer expectations by providing adequate updates to clients and stakeholders related to fraud incident. Show less

•Contributed to the continuous improvement of the compliance process, methodologies, and standards.•Pro-active in the identification, investigation and reporting of risk related to fraud and money laundering transactions in unstructured environment with the ability to take decisions independently. •Performed Customer Onboarding, Enhanced Due Diligence (EDD) and Know Your Customer (KYC), Name Screening and preliminary and subsequent high-risk reviews for high-risk scenarios.•Provided… Show more •Contributed to the continuous improvement of the compliance process, methodologies, and standards.•Pro-active in the identification, investigation and reporting of risk related to fraud and money laundering transactions in unstructured environment with the ability to take decisions independently. •Performed Customer Onboarding, Enhanced Due Diligence (EDD) and Know Your Customer (KYC), Name Screening and preliminary and subsequent high-risk reviews for high-risk scenarios.•Provided fraud analysis and reporting on fraud prevention value of the business effectively with exceptional communication and presentation skills demonstrated to the offshore clients with the earliest elucidation and case study.•Resolved alerts generated pertaining to fraud, money laundering practices which included PEP, Sanctions, and adverse media checks. •Managed using the external and internal data sources to categorize the suspicious activities and enhance usage of the risk segmentation techniques. Ensure the process of recognizing and timely reporting of the information of dignified personalities and politically exposed person (PEP) involved in fraudulent and illicit laundering activities.•Ensured that all the data collected pertaining to Customer Due Diligence and Enhanced Due Diligence is compliant.•Performed types of AML research and gathered information as a part of AML regulations.•Adhered to the established procedures and investigated assigned problems to detect and implement solutions.•Conducted monitoring and testing routines of existing internal controls crafted to detect suspicious and unusual activities and strategies in adherence to stakeholder’s requirements.•Prepared and provided reports and trends analysis for Politically Exposed Person (PEP) and current fraud trends.•Identified major AML/ATF risk trends and provide insights to further discuss areas of efficiencies thereby making strategies to prevent fraudulent activities by identifying them in TMS. Show less