Lavina Singh Email and Phone Number

● Maintain the relationship with channel partners, online community of Past and Current Client and growing relationship with new corporate clients. Handling modification Query as well as management co-ordination among all the stake holders including project updates to relevant windows● Managing customer grievances and tracking status and their resolution within agreed upon SLAs and TATs.● Life cycle documentation: From Allotment till handover of project.● Good working knowledge of Salesforce CRM software and Far vision.● Maintain regular interaction with channel partner through mail and calls.● Handling Modification Queries and management in coordination with Customers and Projects team.● Credit control / payments follow up and related documentation like issuance of receipts.● Follow up coordination with Customers/Financial Institutes/ Banks for payments● Ensure monthly collected target

Customer relationship management with one of the reputed builders.Handling customers end to end process post sales.

Business development and customer relationship management for a US staffing services company.