Lavina Jethani Email & Phone Number

Vancouver BC

 Supervising the day-to day operations of the Starts and Completion, Market Absorption, Rental Market and other specialized surveys for the region.  Lead, plan and design projects ensuring smooth function of the department  Verifying, analysing and monitoring data quality by requesting, reviewing and developing computer generated reports, developing and.

Vancouver, Canada Area

 Understanding the market needs, reviewing and updating all products. Doing a complete analysis of client requirements and providing them the best product that meets their needs. Responsible to compile information and prepare reports of weekly and monthly sales Monitored CRM user activity for data quality Prepare the profit report for the Group Sales.

Vancouver, Canada Area

 Ability to compile information, analyse the data and prepare reports. Responsible for handling all internal and external sales department communication. Created a systematic and reliable computerized customer database.  Assisted HR dept in calculating the commissions for the Outside Sales Representatives.  Accounting- Receivables and Payable- Coding.

Managing Call Centre activities, ensuring the calls are answered within the predetermined time scale, Abandoned are within the agreed SLA’s and ensuring Quality standards are maintainedPreparing and analyzing various Call Centre reports.Monitoring of calls, call barging to ensure improvement in the call standards.Train the Trainer for “Sabre,” provide.

Professionally assist passengers and travel agents with travel related inquiries. i.e. Reservation, Tele-check in, Providing Fares and Holiday packages.Maximize customer satisfaction through efficient call management and query resolution skills and participate in improvement plan.Making air reservations for Air Sahara passengers on the Gabriel.

Bachelor, International Business

Education record