Lavina Jethani Email & Phone Number

Vancouver Bc

 Supervising the day-to day operations of the Starts and Completion, Market Absorption, Rental Market and other specialized surveys for the region.  Lead, plan and design projects ensuring smooth function of the department  Verifying, analysing and monitoring data quality by requesting, reviewing and developing computer generated reports, developing and taking corrective action as required and ensuring that all deadlines are met.  Analyze data to identify trends, emerging issue, and business opportunities,  Present key data and make actionable recommendations to management. Providing assistance or clarification to the Market Analysts on survey data information vital to performing economic and market analysis forecasts and developing reports on housing information. Providing input to the review of existing survey methodology focusing on increasing survey efficiencies and producing a comprehensive survey database; recommending changes to guidelines and procedures and reporting technical problems.  Co-ordinating and managing the work of the enumeration and survey staff, survey and data entry tasks.  Establishing and maintaining systems to ensure timely receipt of all building permit data and establishing housing information data requirements for all surveys.  Participating in the design of specialized surveys by providing input on housing information collection methods, recommending best practices, and implementing changes.  Implementing systems to enhance reliability, integrity, and efficiency of survey information.  Co-ordinating specialized ad hoc surveys as required.  Hiring, training and managing survey Enumerators and other survey staff.

Vancouver, Canada Area

 Understanding the market needs, reviewing and updating all products. Doing a complete analysis of client requirements and providing them the best product that meets their needs. Responsible to compile information and prepare reports of weekly and monthly sales Monitored CRM user activity for data quality Prepare the profit report for the Group Sales and ensure sales targets and goals are met. Convert and close email and phone inquiries into sales. Collect credit card payments and handle cash for travel bookings.  Reconcile all payments at the end of the day. Provide a tally report to the manager.  Create & propose customized travel itineraries combining airfare and land tours

Vancouver, Canada Area

 Ability to compile information, analyse the data and prepare reports. Responsible for handling all internal and external sales department communication. Created a systematic and reliable computerized customer database.  Assisted HR dept in calculating the commissions for the Outside Sales Representatives.  Accounting- Receivables and Payable- Coding invoices and inputting information in Accpac. Sending invoices to customers and requesting for payments. Ensure payments are made on time. Writing Cheques and ensure payments are made on time. Bank reconciliations Scheduling events, programs, and activities, as well as assist other dept when necessary.

Managing Call Centre activities, ensuring the calls are answered within the predetermined time scale, Abandoned are within the agreed SLA’s and ensuring Quality standards are maintainedPreparing and analyzing various Call Centre reports.Monitoring of calls, call barging to ensure improvement in the call standards.Train the Trainer for “Sabre,” provide training on the system as well as all new products and services.Formulate reservation policies and procedures for the airline.Oversee and co-ordinate other centralized operations at the City office and Call Centre.Assist in user acceptance testing and product testing of Sabre.E-Commerce, involved in the release of all new Sabre Sonic Web Features to see what should be implemented on the SSWInvolved in setting up corporate loyalty program and co-ordinate with sabre teamDaily/regular site maintenance and health checks OAL Online activities, product development, etc – Weekly monitoring and update.

Professionally assist passengers and travel agents with travel related inquiries. i.e. Reservation, Tele-check in, Providing Fares and Holiday packages.Maximize customer satisfaction through efficient call management and query resolution skills and participate in improvement plan.Making air reservations for Air Sahara passengers on the Gabriel SystemHandling irate passengers.

Bachelor, International Business

Education record