-Manage Global Support Contracts for various client portfolios with worldwide delivery;-Act as a process expert and liaison between direct customers, Sales Representatives and theProcessing Team by providing consultancy regarding deal set up; propose customized solutions fordeal set-ups, respond to all process related queries;-Single point of contact for multinational customers, making sure all their requirements are met, whilemeeting also Compliance and company guidelines;- Facilitate the communication between customer and Finance/ Controllership/ Commercial/ Legal/Credit & Collections/Delivery where required;- Support TS MCCO business by managing the international customer inventory – SAP support quoteand contract set-up, invoicing and renewal cycle;- Maintain constant communication with the customer and all the delivery countries involved, follow upwith the countries in order to meet customer expectations;-Assure that appropriate level of discounts is offered to the customer, approved internally and applied;- Organize calls and reports for the involved parties to ensure all their requirements are met and thenecessary support is delivered to the end customer;- Coordinate and monitor the Back Office process for an accurate compliant execution;-Monthly reporting of results and solving all operational issues that may impact customer satisfaction;- Analyze processes and business cases in order to provide solutions for improvement;- Transfer of knowledge to all involved parties and newcomers;- Present and escalate professional topics in the area of responsibility to the management team, own team and adjacent teams.

-Dealing with the SMB Unattended accounts-Part of the SFDC IQ data cleanse, liaising with the account managers and making sure accounts are aligned to the their correct AMID-Part of the 'Won and Overdue Opportunities' project, updating opportunities with the corresponding values from Eclipse

- Provide Partner assistance on Pricing related queries via email/phone for Indirect route to market (RTM)- Perform operational activities that lead to Quote Approval and Closure (Sales validation; Deal submission; EUV documentation; Deal Creation failure; Sales Rep assignation; Backlog Management)- Based on the Partner queries and interaction, identify training needs and ensure its delivery (coordinate for documentation and organize sessions for Partners in collaboration with Channel AOMS)- Coordinate issue resolution highlighted by partners that may occur in the end –2end Sales process to ensure Partner satisfaction- Collaborate with other functions and organizations to resolve issues (e.g., sales teams, back office) as they relate to Partner experience

- Act as a single point of contact for UK Operations requests - provide support by means of email and calls for channel partners and sales- Process requests from partners, sales representatives and sales support,ensuring the agreed time frame - responsible for the execution of operational processes across the end to end sales cycle according to the country guidelines- Make sure that prices, discounts and other data are correct and obtain all necessary authorization for the processing of requests- Ensuring delivery of quotes to partners and distributors- Deliver trainings for internal users and providing support and guidance for the new features and also deliver reports regarding the processed requests- Training newcomers and offering support throughout- Active seeker of opportunities to improve business and operational processes/ procedures-identify process gaps and finding solutions meant to improve operational processes- Keeping Meeting Minutes for the Operational Team Meeting- Biweekly calls with the Backlog Management Team

- Teaching English to preschool children in small groups of 6-8 children according to Pingu's English Program, supported by Linguaphone Group- Writing the school documentation, such as lesson plans, filling in the notebooks for maintaining the correspondence with parents, mini-projects regarding the extracurricular activities- Diversifying and adapting the materials used in my daily activities with a view to support the individualization of children according to the chosen theme- Unfolding consultation hours with parents, regarding their children development, skills and competencies