• Executing all Tasks as per requirement of the operations department.• Managed end-to-end shipment processes to ensure seamless transportation from origin country to the warehouse, resulting in enhanced supply chain efficiency and a reduction in shipment delays. • Handle Sea/Air freight shipments Import/Export Operations.• Proactively notified consignees or customers about freight arrivals and organized timely deliveries, improving communication and coordination, thereby improving customer satisfaction scores. • Excellent Operating Command on Mirsal-2 - Dubai Trade Portal.• Maintains tracking record and following up on order status & update shippinginformation with Forwarders/Shippers.• Ensures the timely and accurate reporting to management regarding logisticsrelated activities.• Liaison with Dubai Customs, Municipality & Port Authorities.• Liaison with carriers and shipping agents as per the requirements.• Prepare Online Food Import request service.• Prepare for DIP inspection & follow up until the FIRS close in system.• Apply Certificate of Origin & Ministry through online services.• Keeping close relations with all customers.

• Managed end-to-end shipment processes to ensure seamless transportation from origin country to the warehouse, resulting in enhanced supply chain efficiency and a reduction in shipment delays.• Reviewed and signed off shipping documents, ensuring accuracy and completeness in line with regulatory standards, which led to minimized compliance issues and enhanced operational efficiency.• Proactively notified consignees or customers about freight arrivals and organized timely deliveries, improving communication and coordination, thereby improving customer satisfaction scores.• Advised clients on optimal transportation and payment methods, offering tailored solutions to their logistics needs, resulting in strong customer relationships and repeat business.• Took full ownership of ensuring seamless delivery of shipments, tackling logistical challenges and resulting in increased on-time delivery rates and positive customer feedback.

Supported the team in conducting audits and maintaining accurate financial records.Assisted the accounting team in various tasks, including data entry, invoice processing and expense tracking.Prepares asset, liability, and capital account entries by compiling and analyzing account information.Developed, implemented, and maintained the system and accounting control procedure

Led work on client data clean-up, drafting sales proposals for the learning consultants and as well provided back-office support.

Strong record of client conversion rate with an emphasis on providing quality service measured by use of NPS