 Assist CEO with marketing, sales and recruiting techniques Handle business and sales calls, e-mails and business letters Maintained social media profiles by blogging, leaving comments and responding to emails  Generate website traffic growth Write companies policies and procedures

 Created, designed, and formatted several web channels for company website using Drupal Assisted with commercial production and casting for medical agencies Conducted outreach on social media websites such as You Tube, MySpace, and Facebook Maintained social media profiles by blogging, leaving comments and responding to emails  Wrote commentary for medical videos for company clients

 Demonstrated a clear understanding of departmental procedures, systems and tools Researched and analyzed pending accounts to determine customer eligibility using LexisNexis Contacted national DirecTV dealers to cancel customers order for new service  Contacted numerous DirecTV customers in regards to fraudulent credit card and check payments  Processed account payments and performed account adjustments and credit audits

 Developed organization’s first online consumer survey; analyzed and reported results Updated referral database and financial records using Raiser’s Edge software Researched and created new media database for Hispanic Outreach Project Assisted in drafting and issuance of news releases and organizing content for web site Identified and implemented steps to transition communication between NAFC and professional members from a paper-based to electronic system Updated media contact database by conducting online research and contacting publications and agencies to confirm information

 Developed strategy to efficiently train new agents on correct procedures when taking calls Provided support to the sales team, ensuring all sales and service objectives were met

 Promoted to senior agent Assisted in the training of new customer service representatives and associates Provided in-depth customer service when referred by junior representatives Generated repeat business through successful client follow-up Processed account payments and performed account adjustments