•Listing and Buyers Agent for new and pre sale homes;•Negotiate contracts for buyer and sellers; •Coordinate financing, inspections, appraisals and closings with closing attorneys; •Provide listing presentations and developed marketing strategies;

•Provided data analysis, trends and measurements of project goals within the business unit.•Supported team objectives for Business Unit per project(s) assigned.•Met client’s quality standards through daily quality editing, monitoring and training.•Managed 25 team leads.•Developed daily written reports for Director of Operations: Actual Performance vs. Objectives/Goals. •Reviewed Business Objects to analyze metrics and billable hours against company’s quality benchmarks.•Developed and implement processes and business improvement plans.•Implemented call center strategies and tactics.•Conducted monthly reviews for all business unit associates including, team leads and quality assurance personnel. •Identified and coordinate training needs for Business Unit.•Resolved payroll discrepancies with Finance department.•Collaborated with Operations, HR, and Training personnel to maintain staffing levels, office retention and reduce turnover.

•Supervised day-to-day activities of the office clerk’s performance; Met and exceeded all established goals;•Managed 30 FTE’s and managed A to Z operations for field staff including collection, control, review and reporting; Adhered to time sensitive schedules to maintain payroll and other critical deadlines•Managed HR data capture for recruiting, personnel and payroll; •Initiated ride-alongs with staff to maintain quality and identify training and develop needs; •Recruited and interviewed staff for each office clerk position and assignment to specific office •Operations; Trained field staff and crew leader assistants; •Maintained Equal Employment Opportunities (EEO) compliance in talent strategy operations;

Managed admisnistrative training for clients;Performed a vast array of client support services including enrollment, underwriting, proposal, renewal and claim assistance;Provided interpretation of health care legislation and regulations;Applied qualitative and quantitative analysis for effective decision making

Assisted Group Manager with the installation of CPA firms into health insurance benefits packages;Managed and administered client's requests for products related administrative support;Provided instructional consultation to clients relative to product operations

•Increased add -issue sales by 20% in one year, increased market penetration by 6% over one year.•Supported efforts to increase add-issue sales, increase penetration and re-rates by gathering account specific data; obtained/distributed marketing materials and provided general administrative support; •Conducted enrollment meetings and benefit training seminars; •Supervised and coordinated benefit meetings including all logistics and presentation development.