Fall Semester Literacy Facilitator: vocabulary & writing modules to increase proficiency of middle school students in literacy through short film script development. Coached students in on-screen acting & delivery.

Cummins Inc., Nashville, TN — Account Analyst AUGUST 2017 - JULY 2022Dedicated point of contact for Cummins Regional distribution centers,Cummins Power Systems and Cummins Onan Elkhart distribution branchesManaged entire order life cycle, manual order entries, escalations, modifications and logistics management ensuring orders ship to agreed deadlineResolved complex customer inquiries by extensive research, collaboration with materials planner and cross functional departments to expedite critical orders

Comdata, Client Relations Representative IV-North American Trucking Division3/2014 to PresentBrentwood, TNProvided account management of 5th largest factoring client in North American Trucking division responding to daily inquiries via inbound calls, emails, fax, chat Processed customer requests such as account maintenance, order processing, user security, report generation, reconciliation, funding with minimal assistance and maximum efficiencyProactively sought customer impacting information and data ,interpreting, acting and updating data effectively Ability to work autonomouslyMentored new hires on standard processes and best practicesAct as an internal resource for associate questions, caller escalations

Kingston, Jamaica Continue the development & execution of outreach efforts begun by short term missions teamWorked to strategically reach University of Technology & Papine High School campuses and influence the surrounding community Conducted leadership training for studentsMaintained healthy and growing relationships in four major areas: the university community, ministry partners, partnering church and Every Nation Ministries.

Liens Specialist

Developed and maintained a productive inside sales team that met and exceeded required sales goalsEnsured sales database remained replenished with qualified leads and prospectsMonitored productivity of employees ensuring daily sales goals were met or exceededDevelop, edited and published company monthly news letterConducted employee interviews, new hire orientationComposed marketing correspondence for prospective businesses, organizations and corporations Provided training and on-going skill development for new and current staffComposed, edited, published and maintained data on company website

Maintained customer satisfaction via phone negotiations or written correspondence Resolved escalated warranty related issues and maintained loyalty to the General Motors product Approved warranty extensions for vehicle services on behalf of General Motors CorporationSubject Matter ExpertTrained and mentored new hiresComposed & edited correspondence templates explaining warranty policy & procedures

On Air PersonalityProduced weekday morning drive-time showBuilt rapport with Flint Community Schools Administration and area civic leadersInterviewed community and civic leadersScripted and produced commercial advertisements for local businesses & organizationsVoice Over TalentHost/MC for local ministry events