Linda Whyte, Mba Email and Phone Number

• Oversee PACE operations at InnovAge Thornton and Interim Center Director at InnovAge Loveland with multiple interdisciplinary teams totally 170 employees including medical, clinical, therapy, social services, adult day care, mental health and home care services.• Forecast and administer and annual budget of $60 million.• Focus on People, Service, Quality, Growth and Finance by investing in staff, ensuring we provide service that meets the needs of those we serve, reducing participant dissatisfaction and increasing satisfaction, reducing falls, meeting compliance goals, meeting budget expectations for census, labor management, fiscal management.• Thornton center is a model for exceeding compliance targets.• Received recognition for effective leadership building and employee retention.

Build and develop strong relationships within the provider community to ensure effective partnerships. Address provider related issues such as customer service grievances and appeals, claims, communication barriers and any other issues in a timely and professional manner. Communicate changes and processes to the interdisciplinary team when appropriate as well as network providers. Provide in-services and educate network providers on InnovAge PACE model of care and processes. Conduct daily site visits and monthly or quarterly meetings. Utilize InnovAge PACE approved materials to ensure compliance with state, CMS and any other regulatory agency. Onboard new providers into the network community in collaboration with InnovAge legal department.

Daily management and overall viability of program; Oversee marketing and strategic planning; Fiscal management; Develop policies and procedures; Compliance with federal, state and local regulations;Community Relations Liaison; Create outcomes from Quality Assurance program.

Managed 14 employees and over saw the day the day functions of the operation. Engaged in all aspects of the billing department: employee supervision, data entry, cash posting, insurance follow-up, scheduling, hiring, training, coaching, performance review, promotion, discipline and possibly termination, and other functions.

Provided onsite training, deployment and consulting services to client base throughout the U.S. Responsible for testing and implementing HIPAA compliant electronic communications module for Medicare, Medicaid, Blue Cross and other insurance submissions. Represented company at trade shows and spoke at summits and other panels presenting teaching techniques, user information and other criteria that would enhance the user. Wrote and maintained technical and knowledge based articles.

Over saw the daily functions of the in-house collections department ensuring that all collectable revenue was reimbursed. Represented company in court hearings, filing liens, garnishments and receiving judgments against debtors. Wrote financial reports and provided daily reconciliation reports.