Comprehensive Services

Comprehensive Services

TotalSource

• Collaboratively work with the organization leadership for recruitment and renewal, to manage membership data points. • Responsible for creating and maintaining dashboards for users.• Support reporting efforts for major recruitment and renewal projects.• Manage records transfers and data points.• Support pipeline management for new and renewing members.• Support member placement efforts.• Assist in ensuring accuracy of all data within the database to enhance productivity of staff across the organization.• Work to develop and offer ongoing training for proper data entry and use of Salesforce. • Serve as a lead in providing national content and updates back to the organization, particularly as it relates to lead generation, conversion, service delivery and best practices.• Support staff onboarding and training process across the organization and as it relates to Salesforce.• Partner with organization leadership to ensure regular creation, adoption, and review of all relevant policy and procedure is completed.

• Developed program plans to identify and meet the needs of clients within advisable budgets• Drove growth by consistently exceeding company standards of projected business goals• Established and managed relationships with clients through effective communication and efficient, quality execution of programs• Generated new business opportunities through company leads, networking, referrals and outreach• Mentored junior staff members both during orientation and ongoing field work• Optimized the use of internal resources on client projects to engage and enroll clients in benefits programs

• Assisted department chair to complete in-depth research project involving state legislation• Autonomously managed administrative duties through staff transition• Optimized and maintained the Pennsylvania Political Science Association Database • Represented the department at events for perspective students• Transformed marketing practices and program evaluations

• Created, implemented and performed safety inspections to open and close residence halls• Mobilized conflict resolution strategies amongst residents in the community and facilitated mediation• Organized and hosted community events for residents that encouraged academic and personal success• Shaped community standards and promoted a sense of community while enforcing housing policies