Manage all communication with various departments and ensure optimal level of services for all guests.Develop and implement various sales strategies to ensure optimal level of occupancy and rates at facility and ensure timely response to all customer requests.Develop and maintain professional relationships with all customers and manage system and monitor all guest requests.Administer all special requirements of guests at time of arrival and monitor all queries of delayed crew requests according to required policies and procedures.Schedule training programs for all hotel employees and recommend improvements to processes if required and participate in all departmental meetings and ensure satisfaction of all customers.Determine all individual requirements of guests and provide all company products and services and participate in monthly reservation meetings.Organize and participate in annual training programs and ensure achievement of all departmental objectives.

Welcoming Guests: A front office receptionist is responsible for welcoming guests, whether in person or over the phone, and ensuring they receive a warm and friendly welcome.Handling Reservations: Front office receptionists are often responsible for handling reservations, whether in person, over the phone, or via email.Managing Check-ins and Check-outs: Receptionists are responsible for managing the check-in and check-out process for guests, including verifying identification, collecting payment, and providing information about the hotel and its amenities.Handling Guest Inquiries: Receptionists must be knowledgeable about the hotel and its services, as they are often the first point of contact for guests who have inquiries or need assistance.Managing Mail and Packages: Front office receptionists may be responsible for receiving and distributing mail and packages, as well as coordinating deliveries to guests.Maintaining Records and Files: Receptionists must keep accurate records and files of guest information, reservations, and other important data.Handling Cash and Credit Card Transactions: Receptionists may be responsible for handling cash and credit card transactions, as well as maintaining accurate records of all financial transactions.Providing Administrative Support: Receptionists may be responsible for providing administrative support, such as managing calendars, scheduling appointments, and answering phones.Ensuring Guest Satisfaction: Front office receptionists play a critical role in ensuring guest satisfaction by addressing any concerns or complaints and ensuring that guests have a positive experience.Coordinating with Other Departments: Receptionists must coordinate with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and the hotel operates smoothly.

Made and confirmed reservations for guests of the hotel as well as performed check-out services for guests.Spoke with guests in a friendly, warm manner making them feel welcome to the hotel.Interacted with other departments to ensure that guest's needs are satisfied.Posted charges, compute bill, collected payments, and made changes for guests.Answered incoming calls and directed the caller to the appropriate person.Provided guests with directions and information regarding the local area while also possessed fluent knowledge of the city and geography of surrounding areas.Maintained follow-up log for communication between fellow hotel clerks.Transmit and receive messages using telephones and telephone switchboards.Advise housekeeping staff when rooms have been vacated and are ready for cleaning.Answer inquiries pertaining to hotel services, guest registration, travel directions, and or make recommendations regarding shopping, dining or entertainment.

Greeted guests and responded to guest inquiries, requests, and issues in a timely, personable, and efficient manner to resolve guest concerns.Informed customers about payment methods and verified credit card data.Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals.Provided information about hotel, restaurant, nearby attractions, available rooms, rates, and amenities.Reviewed items of note to determine what needed to be communicated to staff of subsequent shifts.

Achieved 95% customer satisfaction score based on feedback forms. Handled successfully approximately 50 phone calls daily with no complaints. Greeted and welcomed guests as soon as they arrived at the front desk. Coordinated and performed guest arrival, departure, and cashiering tasks by Resort standards; provided genuine hospitality and recognition in the work area; adhered to hotel credit policies and procedures. Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.

Received training and performed duties in several departments such as Front Office, Food & Beverage Service, Housekeeping, and Store & Control. Learned various staff functions, including operations, management viewpoints, and company policies and practices affecting each face of the business. Monitor performance progress with management and key trainers. Observed experienced workers to acquire knowledge of methods, procedures, and standards required for departmental duties. Trained in functions and operations of related departments to facilitate subsequent transferability between departments and provided greater promotional opportunities. Provided support as needed in the various departments, including reporting, data entry, presentation creation, strategic planning, and customer service as needed.