Lawrence Ash Email & Phone Number

Crewe, England, United Kingdom

Crewe, England, United Kingdom

Design, develop, test, implement and maintain UiPath RPA processes across operational areas leading to a saving of 10% FTE.I was the Business Lead on Data Transformation and Data Migration to extract and migrate 20,000+ customer records from legacy systems with 100% success.Design, develop, test, implement and maintain a Webchat solution including the use of AI Chatbots leading to improved customer engagement and increased customer satisfaction.Development and management of an ongoing roadmap of process improvements using RPA and Automation technologiesDesigned and implemented Data Migration and Data Transformation of third party data to be integrated into the legacy system, this migrated data was from two sources which were consolidated into one input using various data manipulation tools (SQL, Qlikview, VBA). Understand requirements from stakeholders and liaise with all departments to enhance business processes.

Crewe, England, United Kingdom

Recipient of Delegated Authority to make underwriting decisions.Main point of contact for system/underwriting queries from operational team members.Implementation of robust testing procedures to deliver new products and rating changes.Delivery lead on defect management process within the policy administration platform.Insurer contact for queries relating to Fraud and the Claims and Underwriting Exchange.

Manchester, England, United Kingdom

Using knowledge of Microsoft 365 to streamline recruitment processes by collation of differing data sources into 1 maintained master.Report potential process stops and implement process improvement and change

Stoke-On-Trent, England, United Kingdom

Automation of billing calculations using Excel to generate accurate billing using average usage guides.Ensuring processes are robust and do not contravene legislation.As a subject matter expert I was often called upon to be an expert witness in criminal proceedings.