Lawrence Bernard Email and Phone Number

· Led the successful deployment of Epic EMR across multiple Memorial Hermann sites, ensuring seamless integration with clinical workflows and IT systems.· Directed Technical Dress Rehearsals (TDRs), coordinating comprehensive end-to-end testing of devices, hardware, and workflows across facilities to ensure system readiness before go-live.· Organized daily scrums to communicate project milestones, align teams on testing objectives, and resolve hardware or software issues efficiently.· Created and maintained SharePoint documentation with site maps, schedules, and testing references for streamlined project tracking and stakeholder visibility.· Managed device testing schedules, ensuring alignment with command center support and availability of IT resources, while coordinating with ECSMs and application analysts.· Developed training materials for TDR testers, facilitated hands-on training, and provided on-site support · Collaborated with project managers to address escalations, including hardware setup, end-user training, and system troubleshooting.Key Achievements:· Successfully executed TDR across 13 hospitals 400+ facilities, identifying and resolving over 99% of critical issues pre-launch to prevent go-live disruptions.· Achieved 75% reduction in post-launch support tickets, resulting in improved system reliability and end-user satisfaction.· Delivered project on budget by optimizing resource allocation and utilizing efficient scheduling during testing phases.

· Collaborated and facilitated cross-functional teams including clinicians, analysts, health IT vendors, and operational leaders to effectively leverage innovative digital health technology (EPIC EHR) across multiple Advent Health sites.· Developed a product roadmap aligning with the strategic goals of hospital stakeholders and leadership tailored to each network’s unique methodologies. Clearly defining features, functionalities, and product requirements of current state process adopted by future state workflow granting nationwide standards.· Strong commitment to technology from a human-centered lens, with a strong emphasis on empathy-driven interactions between patients, healthcare providers, and health technologies.· Lead the planning and execution of usability testing (TDR) and synthesizing user feedback into the refinement of technology planned for implementation. · Performed site assessments, documented hardware requirements, and ensured alignment with facility workflows and IT policies. · Coordinated resources, including personnel, equipment, and materials, to ensure smooth project execution.· Established and maintain project timelines and milestones, tracking progress and making adjustments as necessary.· Provided technical guidance and support to project team members, including hospital/clinic staff, vendors, engineers, developers, and technicians.

· Responsible for the development and implementation of Atrium Health’s electronic health record (EHR).· Created and maintained up-to-date documentation of configurations, installations, testing, future workflow procedures.· Drove execution and delivery of standard EHR design and development for healthcare network.· Directed a team of TDR leads, analysts and developers through all phases of design, development, testing, and implementation of Epic rollout. · Analyzed testing results, trends, and present the data with proposed solutions for continuous improvement for systems

· Managed and escalated testing hurdles as needed, following through with activities and resolution of issues identified that could have impacted the expected outcomes, plan, or clinical workflow processes of Epic Go-Live.· Supported project timelines and budget for clinical application, testing, and IT teams· Mentored and guided project leads and analysts on best practices for EUD devices to be TDR tested.· Performed detailed test plans, procedures, and scenarios and documented the successes and failures of all executed test procedures as mandated by testing scripts.· Consulted with the development and requirements of testing scripts to coordinate and test applications within the Electronic Health Record (HER)

· Tested epic applications for compliance with upgrades and ensured new hardware, software, and peripheral modifications met requirements and operated satisfactorily in the system environment.· Compiled issues and failure reports, tracking resolution, and End of Test Report (EOTR) documents.· Troubleshot issues to identify root causes and support analyst team to provide resolutions.· Perform ad-hoc duties and deployment of peripherals, printers, document scanners, barcode scanners, credit card readers, label printers, etc.· Executed test scripts, test cases and test scenarios training for a team of testers as lead.· Reviewed test cases created by epic application analysts and provided feedback with applied changes as needed.