Lawrence Burroughs Email & Phone Number

Florida, United States

Miami, Florida, United States

Miami, Florida, United States

• Assisted regional and ground operations managers with handling airport authorities, agents, vendors, and other stakeholders, as an Airport Operations Coordinator.• Enhanced operational effectiveness and efficiency at domestic and international stations by facilitating t the coordination of ground operations per established guidelines.• Coordinated site visits, audits, and station inspections, spanning all ground operations (e.g., cargo builds, special loads, equipment, below-the-line services, etc.).• Oversaw a complex project which entailed setting up ground handling and aircraft servicing for a new route which involved the B767-200 and 300 and the B757.• Achieved all ground operations KPIs for safety, performance, service, and regulatory compliance.

Miami, Florida, United States

• Coordinated with ground personnel, flight crews, and emergency crews to schedule and dispatch incoming and outgoing fuelers and LSTs, as a Dispatcher for Signature Flight Support. • Ensured reservations were updated in the flight system for arrivals and departures by monitoring the latest logistics reports; and communicated with personnel via radio for inbound and outbound traffic.• Demonstrated the ability to communicate effectively with customers via telephone, email, face-to-face, the Concierge Air System, and the air to ground radio (Unicom).

Fort Hood, Texas, United States

• Liaised directly with flight personnel, ground crews, emergency crews, and external agencies to coordinate local and cross-country flights in a fast-paced environment. • Monitored, audited, and evaluated the performance of flight operations activity to identify issues or areas of improvement to recommend procedural changes. • Provided technical training and mentorship to subordinate personnel while ensuring adherence to US Army, DoD, and FAA regulations, flight information publications, & air traffic control procedures.