In my role as an IT Consultant at Kewa Pueblo Health Center, I focus on elevating the functionality and security of our IT systems. My daily activities revolve around assessing our existing infrastructure to pinpoint key areas that need urgent enhancement. I conduct detailed IT audits and strategize on essential system improvements, ensuring our technological resources align with the center’s goals. By fostering a collaborative environment, I guide our team towards integrating cutting-edge solutions that boost system performance and user satisfaction. Additionally, I lead training programs to elevate our team's technical skills and ensure smooth adoption of new processes and systems.Key Achievements/Contributions:Rapid IT Department Transformation: Within my first month, I revitalized the IT department's infrastructure and reputation, swiftly addressing leadership gaps by replacing the IT Director and building a highly competent tech team. This strategic move significantly enhanced our service quality.Strategic Department Expansion: I expanded the IT team to include three additional technicians, a systems engineer, and a new IT Director. Together, we successfully upgraded our entire infrastructure, directly benefiting over 200 staff members with more reliable and efficient technology.Office 365 Integration and System Upgrades: I took the lead in migrating to Office 365, implementing a new IT ticketing system, and revising IT policies to bolster our operational efficiency.Cybersecurity and Infrastructure Overhaul: My strategic focus on cybersecurity led to the deployment of several advanced security measures and a comprehensive infrastructure update, achieving what was equivalent to a decade’s progress in less than a year.

I was responsible for leading the IT operations infrastructure with a keen focus on robust cybersecurity and system reliability. I managed software subscriptions and optimize resource allocation while spearheading initiatives to fortify system security through Multi-Factor Authentication and Mobile Device Management, aligning with HIPAA compliance. My role involved overseeing strategic IT upgrades to enhance efficiency and adopting cutting-edge technology solutions to maintain a secure and efficient IT framework. I collaborate closely with various teams to ensure IT operations are cost-effective and compliant.• Achievements: ◦ Complete IT Infrastructure Overhaul: Achieved a full upgrade in under six months, replacing critical systems to modernize operations. ◦ In-house Team Development: Transitioned to an in-house IT team, boosting internal capabilities and responsiveness. ◦ System Upgrades: Led comprehensive upgrades including servers, firewalls, and cloud-based solutions like Azure. ◦ Enhanced Remote Management: Implemented Kaseya for remote system management, improving operational flexibility and response times.

I headed the IT operations, focusing on maintaining infrastructure security and compliance during significant corporate evolution, including the company's public trading shift. I led IT expansions and restructured the department to align with organizational growth and compliance needs. My role involved enhancing security protocols and leading the SOX compliance and audit processes.• Achievements: ◦ Infrastructure Scaling: Managed IT for over 600 employees, overseeing extensive system upgrades within a year. ◦ Team Expansion: Grew the IT department from one to six members, establishing robust IT foundations. ◦ Cybersecurity Enhancement: Upgraded critical IT security systems to safeguard against increasing digital threats.

Administered IT operations across national mortgage bank branches, focusing on infrastructure support and efficient procurement. My strategic IT management supported the company’s expansion and facilitated seamless integration of new branches.• Achievements: ◦ Promotion and Team Growth: Elevated from Tech Support Manager, growing the IT department to nine members to support expanding operations.

• Managed IT support for 700+ users, across several states.• Supervised and mentored all IT support staff.• Daily setup and maintenance of Active Directory user accounts.• Daily setup and maintenance of Exchange and Office 365 accounts in hybrid environment.• Daily ordering and management of all IT equipment for 125+ offices and branches.• Maintain IT vendor relationships and serve as main point of contact.• Review and approve IT invoices for payment.• Coordinate IT onboarding of all new bank branch staff.• Coordinate IT infrastructure for all new bank branches; ISP, phones, copiers, printers, computers, etc.• Setup all new bank branch network infrastructure.

Managed crucial IT hardware upgrades and system transitions to support business processes and enhance system security and functionality. I provided dedicated IT support, ensuring high system performance and user satisfaction.• Achievements: ◦ Comprehensive IT Support: Sole IT support for a 400+ employee facility, ensuring continuous system functionality and reliability. ◦ System Transition Leadership: Directed a smooth transition of IT systems following an extensive system assessment.

• Daily maintenance and support of application, file, and database servers.• Daily maintenance and support of local/wide area networks.• Served as the only local IT support for entire state of New Mexico.• Active Directory support for user profiles, groups, and Organizational Units• Deployment of PC upgrades.• Network Cabling and Termination.• Installation of variety of network hardware: switches, routers, access points, etc.

• Project Highlights: -Assisted and managed the Integration of an acquired company’s staff, equipment and systems to the corporate environment in under 6 months. -Audited and cleaned up large cell phone account achieving a savings of $56,000 per year.• Member of the systems team that managed 95 virtual servers, 40 physical servers, and all network hardware (switches, routers, etc). • Maintained Multiple server network – SQL, Exchange, File, & Domain Controller. Upgrade, diagnose and optimize Operating System and third party software. • Installed and maintained Windows Server 2003 Servers and Netware servers. Monitored and troubleshoot network connectivity. • Local support for Active Directory user profiles, groups and organizational units.(Some GPO maintenance and setup.)• Performed daily tape backups using Symantec Backup Exec. • Administered the Microsoft Exchange server / e-mail system, including mobile access using Blackberry Enterprise Server, and SPAM and virus control. • Performed 2nd level support for over 1400 full-time employees in 10 different locations in a 24x7x365 environment including over 200 remote laptop users.• Obtained general familiarity with VMWare through server projects.• Daily management of over 400 line cell phone account.• Troubleshooting and some management of DHCP, DNS and IIS.• Some management of Juniper firewall.