Event Director & Founder:Plan, design and produce events while managing all project delivery elements within deadlines.Liaise with clients to identify needs and to ensure customer satisfaction. Gather information and negotiate contracts prior to closing any deals. Organize facilities and manage all details as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional materials etc. Ensure compliance with insurance, legal, health and safety obligations, rules, and policies. Handle all arising issues and troubleshoot any emerging problems on the day of the event.Conduct pre- and post - event evaluations and report on outcomes.

Selected, implemented and trained staff for support software to track Ticket's.Held SLA's at 92% and higher, and CSATS at 87% and higher.High volume support tickets among various departments.Created and maintained help desk articles for online company knowledge base.Managed seasonal team of five staff members.Proactively monitor, report, and address fraud within the community.Monthly/weekly reporting documentation including daily ticket summary, weekly ticket analysis

Collecting payments for charges on accounts, Including resolution of account issues. Maintained execution on registration process. Internal communications, including newsletters, telephone, and email campaigns.Hit record setting years for annual fundraising; Top two years in gym history, representing a nearly 100% increase in revenue in one year. Selected and implemented CRM program for efficient tracking, including negotiation with vendor. On going management and maintenance CRM.Created and executed fundraising campaigns, including any special events necessary.

Managed front desk and 3 employees, answering phones, assisting walk-ins, basic merchandise sales, etc.Responsible for accurate collection and posting of accounts receivable (1,000 active accounts) Where appropriate, recommended refunds to executive director for actionPrepared financial deposits, including reconciliation Hiring manager for several employees; responsible for on-boarding and training of new hires.

• Provided leadership for all aspects of the company (scheduled and directed Company rehearsals for 13 dancers/Taught recreational dance classes for students from age 4 to adult in all styles of dance) • Vision, create and produce fundraising events. • Wrote/Produced Two Productions a year. • Developed the annual budget, monthly financial reports• Supervised and directed daily/administrative operations • Managed accounts receivable.• Designed costumes and sets