Being a manager of a Self Storage site is being able to bring both yourself and your team to their full potential. In a business were every call matters and every interaction needs to be spot on. Coaching and planning for success in your store is essential. Maintaining high standards for calls, presentation, store cleanliness, administration & Health and safety are of upmost importance.I do this through understanding my team and leading the way with what is expected and how to achieve it. With planning and communication.

Handling incoming & outgoing callsHandling EmailsCustomer Service Clear communication Managing customer accountsAchieving KPI'sManaging KPI'sCovering the BranchBranch Maintenance Store Management Development CourseExcel usage Opening and Closing of BranchCross team communication Coaching

Cleaning preparation, cooking and waste disposal equipment in line with in-house and external cleanliness standardsEnsure that kitchen equipment is functional and ready for use at store opening with morning teamEnforce Health and Safety standards and procedure throughout shift, highlighting any incidents to the Night Manager for escalationWorking as a team member to guarantee all tasks are completed to a high standard to support kitchen and serving teams through the following daySupporting Managers to time manage and allocate tasks amongst team membersAdhere to store security policy and assist security staff if the need arisesFlexible working hours including weekendsWorked in the kitchen preparing and cooking food to company guidelines, ensuring that all orders were of highest quality unilaterallyReceived store deliveries and carried out stock checks and inventory of existing produce, making sure that all items were stored correctly in the required placesHandled payment transactions including cashing the till at the end of shiftCleaned surfaces and equipment as required to maintain high levels of cleanliness in accordance with company and external standardsWorked effectively in teams to ensure customers received their orders in a timely manner and to the highest qualityProvided customers with a high level of service taking orders and dealing with any queries

Booked, organised and prepared function rooms for client meetings and events according to specifications requested at booking and altering as required to ensure client satisfactionGreeted guests upon arrival and confirmed that their expectations were met to the highest standardsServing customers as a barman including table service and cash handlingWaited on tables in the in-house restaurant ensuring that customers were pleased with their meal and beverages Assisted Manager working in various roles as required and with ad-hoc requestsAdvised customers with specific requests and ensured that they had a pleasant experience through the duration of their stayKept customer and staff areas clean and tidy, ensuring that any incidents were reported according to company policy and dealt with in an appropriate manner

Used heavy machinery including industrial grade shredding and bailing equipmentDealt with Business partner requests for driving target setting and company efficiencyAssisted collection services and ensured procedures were followed for the secure disposal of sensitive information from clientsWorked as a team member to guide delivery lorries into a small work environment and carried heavy bales of materials to their required locations across the warehouse floor