* Oversee the entire billing process e.g.: Back-up large bill runs, pre- and post invoicing controls, responsible for the correct upload of rates in Haugazel (TTF, ENDEX, BELPEX, KCF,…)* Participation to the selection, implementation and development of IT-tools e.g.: Key user of billing software: assist in further development in support to Operations-coordinator by detecting system automation and improvement needs.* Create and process documentation and reports related to billing for operational/internal purposese.g.: Reporting recurrent customer complaints.Creating and teaching training modulese.g.: Providing quality assistance to all fellow employees by assisting in creating and giving trainings about operational topics.* Ensure accuracy and completeness of billing informatione.g.: Executing controls on prices and on invoices* Both direct and indirect contact with professional customers to ensure 100% client satisfaction.e.g.: Assisting in maintaining invoicing mailbox (and acting as primary backup), cooperateing with other departments concerning invoicing questions to ensure smooth operations.* Operational follow-up of Key/Large Account Clients and syndicse.g.: Coordination of the syndics invoicing process.

- Taking care of the entire billing process - Providing communication (phone, e-mail,...) with both private and SME-clients- Analysis of data provided by SME-clients

- Listening to customers’ questions/concerns about the billing process and providing answers. - Supporting clients with financial difficulties by offering available solutions (payments plans, etc).- Reviewing or making changes to customer accounts.- Referring customer to back office-employees when in-depth analysis of the account was required.