As Head of Operations at SNA Global Network Warehouse & Logistics Services, I oversaw all aspects of the company's operations, including supply chain management, inventory control, and logistics. I implemented efficient processes and procedures to improve productivity and reduce costs, resulting in increased profitability. I also led a team of dedicated professionals, ensuring that all operations ran smoothly and met the company's high standards.

As a Regional Projects Operations Manager at Tech Mahindra Singapore Pte. Ltd, I was responsible for overseeing project operations in Singapore and Hong Kong. My role involved managing project timelines, budgets, and resources to ensure successful project delivery. I also collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and client satisfaction.

Successfully launching an application that was adapted internally and Globally with the Kuehne-Nagel environment.Engaged in building a cross border ROAD solution from Thailand to China. Enhancing the use of our COE (Centre of Excellence) to maximize solutions available within the organization.Early 2020, the outbreak of COVID, opened new opportunities to create hybrid modals of transportation, combining Air and Sea. We closed the gaps from Origin to destination with Air and Road, Sea… Show more Successfully launching an application that was adapted internally and Globally with the Kuehne-Nagel environment.Engaged in building a cross border ROAD solution from Thailand to China. Enhancing the use of our COE (Centre of Excellence) to maximize solutions available within the organization.Early 2020, the outbreak of COVID, opened new opportunities to create hybrid modals of transportation, combining Air and Sea. We closed the gaps from Origin to destination with Air and Road, Sea and Road. We kept the supply chain for goods and services while other modals of Transport stopped short or had fewer frequencies to arrive or depart from Origin or Destination. Connecting Asia and Europe seamlessly.Enhancing the Aviation Road product line to include Specialized OOG cargo movement like engines of aircraft. Aircraft on Ground 24/7 parts operations for Global customers like Rolls Royce.Introducing alternative to Last Mile Delivery business and successfully managing a Ecommerce Hub to Hub Transfer business between Singapore and Malaysia for Global giants like Amazon and regional giant Castlery. Managing Road Logistics for the Singapore and Malaysia Cluster extending through 8 countries across the Asia Pacific area. Managing a regional team of 45 staff. Part of the eTrucknow in house application project team that was launched in Singapore first then to APAC followed by Europe from 2020 to current. Managing RFQs, Pricing, Procurement and Strategies to bring new enhanced ‘products’ to the markets Border Hybrid Road Operations Show less

Consultancies in Micro-mobility operations Logistics and Warehouse OperationsE-commerce Mobile Applications DevelopmentProject Management

Head of Operations for Singapore and Malaysia

1. Managing a team of approximately 120 staff from Inbound,Outbound and Replenishment.2. Oversee the fulfilment of RedMart perfect orders to customers having an average daily order value of S$500,000.3. Fully accountable in achieving the QoS metrics (quality, on-time handover to transport, fill rate, inventory accuracy).3. Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.

Singapore, Malaysia, Indonesia, Thailand and Philippines.