Lawrence Faust Email & Phone Number

Riverview, Florida

Responsible for providing knowledgeable responses to telephone inquiries from Medicare beneficiaries in a courteous and professional manner. Provided resolution and maintained appropriate documentation of phone inquiries using CMS standard Seibel database.

Tampa, Fl

Handled multiple responsibilities, such as providing second level support to the production team via a phone escalation queue and/or face-to-face interactions, taking technical and other types of escalation calls from dissatisfied customers, resolving difficult technical issues for both customers and agents, dispatching parts from phone agents who perform at various levels, inspecting dispatches for accuracy, and responsible for approving the technical work completed prior to dispatch being submitted. Responsible for communicating with various service providers and repair depots.Duties also included taking inbound/outbound calls, on an as needed basis- providing technical support via telephone and other electronic mediums to end users, maintaining the highest level of technical product knowledge and expertise in the specified products, providing technical guidance to agents in problem solving and using resources, assisting with agent technical development, participation in focus groups or other related opportunities.

Brooksville, Florida

Responsible for taking inbound calls from medical providers and staff in support of medical management software, troubleshooting across a variety of platforms (Windows 9x,NT, XP, and 2000). Other duties include updating, entering notes & comments in Telemagic application.

Tampa, Fl

Responsible for multiple tasks, including timely processing of Eagle Scout applications, logging and maintaining reservations at all 3 Council owned camps, editing of the Council’s bimonthly newsletter, creation of attractive & informative flyers for Council & District events, and working in Council retail shop.Skills include constant customer contact & support, knowledge & use of Microsoft Office suite as well as Paint Shop Pro and MS Publisher in Windows 95, 98 and NT environments, multiple contacts with local Scouting volunteers and BSA National Council, competent operation of POS systems, basic cashiering & accounting skills, and extensive knowledge of inventory, uniforms, insignia, and the Scouting program in general.Also assisting fellow employees & supervisors in use and troubleshooting of internet access, various applications and the Microsoft Office suite.

As, Paralegal Studies

Bs, Sociology