Record and maintain log entries in BuildingLink as required by the Property Manager. Answer, direct, and or respond to telephone calls and resident or contractor inquiries. Assist Engineers with light maintenance request. Enforce all community rules and regulations and report violations to the Property Manager. Monitor safety cameras and access doors. Patrol inside and outside of assigned buildings. Assist in the evacuation of the property in accordance with emergency procedures.

• Participates in the pre-sale consulting for content and solutions product knowledge. Accompanies field colleagues on customer calls, provides customer presentations. • Provides on-site technical support for content and solutions products including intranet webpage development, e-libraries, West Integration Solutions, Westlaw Watch and basic connectivity related network support. Provides post-sale training and cost recovery consulting. • Manages implementation of West software solutions, coordinating between the customer’s and West’s resources and personnel. • Builds relationships with key technical contacts in assigned accounts. Communicated with customers to resolve all technical product issues and product needs, identifies sales opportunities and partners with field colleagues to support revenue growth and divisional goals. • Tracks and reports technology developments to assist sales and account management in identifying and building sales strategies. Monitors competitive technology developments and reports to management. • Builds product awareness with existing customers including future product/technology presentations. • Assists with technical and product training for the field sales and account management staff.

• Consulted with advertisers about goals for online marketing and advertising. Researched and created unique Internet marketing campaigns to meet client needs, utilizing banner advertising, search engine marketing, pay for performance and other advertising methods. • Negotiated advertising contracts with website publishers and e-mail list brokers, ensuring maximum savings and efficiency. • Analyzed campaigns create reports and optimize advertisements in an ongoing basis, improving benchmark metrics and exceeding client goals. • Researched interactive advertising competitive landscapes for each advertiser, creating personalized reports and forecasts of future trends.

Provides desk side end user support of Windows and MS Office for both Sales and Account Management team and Administrative staff.Provides remote support for via e-mail and telephoneClient-facing professional who supported field-based initiatives, made customer calls, and delivered key product presentations.Assist customer IT staff with implementation of West software solutions while scheduling and optimizing customer and consultant resources and personnel.Provided on-site technical support for West software solutions products including intranet webpage development, e-libraries, West Integration Solutions, Westlaw Watch, and network connectivity support Customized and delivered post-sale product training and cost recovery consultingConsultative asset who established relationships with key technical contacts in assigned accounts and subsequently resolved all technical product issues and product needs. Concurrently identified sales opportunities and potential partners to drive revenue growth and meet divisional performance goals.Consistently tracks and analyzes technology developments and industry best practices to support sales and growth strategies Monitors and reports on competitive and marketplace technology developmentsFully-engaged resource who strategically contributed critical pre-sale consulting on specific content and solutions recommendations

Content and client focused employee who consistently consulted with advertisers on their long and short-term goals for online marketing and advertising. Researched and generated unique Internet marketing campaigns that met key client needs, utilizing banner advertising, search engine marketing, pay for performance, and other advertising methods. Valued for negotiating favorable advertising contracts with website publishers and e-mail list brokers, which provided significant savings and enhanced efficiency.Thoroughly analyzed, generated, and optimized campaigns, documentation, and advertisements which significantly improved benchmark metrics and often exceeded client goalsConsistently researched the interactive advertising competitive landscape for each client, and subsequently created individual reports and trend forecasts