Lawrence "Lt" Thomas Email & Phone Number

Addison, Texas, United States

Managed significant pipeline of clients and prospectives to produce revenue opportunities. Consulted clients on the best insurance coverage to help them scale their businesses. Implemented effective lead generation techniques to qualify companies and key decision makers. Streamlined organization and execution of day-to-day sales procedures. Tackled challenges with confidence, leveraging excellent customer service tactics. Served as liaison between current clients and the Customer Success Team. Engaged with clients through email correspondence, phone calls, and in-person meetings. Select Highlights:• Earned reputation as a valuable resource on services when communicating with and advising clients.• Secured new business and drove profit by fostering relationships with prospective clients.• Partnered closely with the Customer Success Manager to achieve outstanding support and retention. • Optimized customer lifecycle by mapping customer journey and developing excellent best practices.

Plano, Tx

Initiated and improved strong working partnerships with brokers and colleagues. Thrived in a busy team environment to fully meet client needs. Presented higher level accounts to members of leadership. Owned customer interactions from start to finish, going the extra mile to solve intricate problems. Developed advanced knowledge of key selling features and benefits of products to thoroughly educate customers. Introduced measures to reduce callbacks and escalations.Select Highlights:• Identified and mitigated potential risk by performing in-depth assessment based on underwriting guidelines.• Consistently met regulatory and corporate standards by effectively analyzing and negotiating documentation.• Maximized quality and compliance with all underwriting guidelines and statutory requirements.

Dallas, Texas, United States

Facilitated career growth for team members and supported consistent attainment of shared goals through group training and individual mentoring. Demonstrated proactive, enthusiastic service approach when taking ownership over issues and leading resolution. Worked effectively around ambiguous, constantly changing priorities. Used Exponent HR system to manage timecards and vacation requests. Implemented and supported standardized processes and resources. Select Highlights:• Coordinated and led the administrative team to fulfill demanding time and customer service metrics. • Improved team performance by creating new training resources and web-based applications that instructed administrative associates on underwriting protocols, service strategies, and overall expectations.• Built cross-functional work culture by enabling team members to learn multiple functions within the company.• Safeguarded adherence with applicable rules and standards for reporting to Texas Insurance Checking Office.

Richardson, Texas, United States

Developed a profitable book of business aligned with guidelines for commercial auto insurance. Analyzed all applications for eligibility factors and exercised sound judgment to issue approvals or denials. Utilized customer-focused, needs-based review process to educate customers on insurance options. Collaborated with agents to establish and meet marketing goals. Generated leads, scheduled appointments, and marketed appropriate products and services to new customers.Select Highlights:• Regarded as expert on product offerings, company practices, and state regulations among peers and clients.• Advised State Farm agents and staff on effective actions and strategies through each phase of the quoting cycle.• Provided memorable customer experience by serving as liaison with agents, staff, and cross-functional teams.

Peoria, Illinois, United States

Recruited, hired, and developed talented volunteers and staff members, empowering them to achieve ambitious goals in a high-visibility program. Engaged with at-risk youth from underserved populations to participate in diverse programs and initiatives. Guided program specialists to fulfill challenging organizational goals. Extended programs to civic, educational, and other community-based organizations. Supported efforts to secure adequate financial support for programs. Select Highlights:• Optimized partner efforts through management of cohesive, meaningful communication between stakeholders.• Championed multiple critical projects, including a 5-day canoe trip for inner city lake to Cache Lake in Canada.

Certificate In Cybersecurity, Cybersecurity

Learned about the theory and application of tools used by cybersecurity professionals. Demonstrating proficiency in networking, systems.

Bachelor Of Arts (B.A.), Classics And Classical Languages, Literatures, And Linguistics

Activities and Societies: Boys & Girls Club, Eta Sigma Phi

Bachelor Of Arts (B.A.), Business Administration And Management, General

Activities and Societies: I volunteered with our local Big Brother Big Sister program and was a part of Eta Sigma Phi.