I want to grow, learn more in my field of expertise.A curious, dependable, analytical type of Employee,
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Systems TechnicianAlorica Philippines, Inc. Dec 2015 - Jan 2020• Administer workstation more than 2000 users• Technical Service Functions- Provide assistance to customers needing to resolveproblems with their computer systems by answering service requests• * Installs, upgrades, configures hardware/software and maintains corporate PCs andperipherals• Monitor compliancy of each machines and troubleshoot issues that might cause themachine to be non-compliant via SCCM• * Troubleshoot PC/peripheral problems, determining and implementing corrective actionensuring that high levels of customer satisfaction are provided during each point ofcontact with customers * Immediately notify appropriate individuals of any problems thatcould potentially impact production activities• Systems Monitoring and Operations- Perform daily equipment checks to ensureequipment is functioning properly• Monitor various system functions and activities, which may include PC equipment,• Tandem, corporate LAN systems, servers, mainframes, departmental printers, andtelecommunications equipment in order to identify issues and resolve them or attempt toresolve them before they cause problems• Being proactive to avoid or minimize system problems that could potentially impactproduction activities• Technical Support Documentation- Document work orders and trouble tickets withclear, concise explanations in a timely and accurate manner, ensuring adherence todepartment policies and procedures• Follow problem from beginning to final resolution, ensuring documentation contains allrelevant information necessary to assist with problem resolution• Team Interfaces/Customer Service- Establish and maintain a professional relationshipwith internal/external customers, team members and department contacts. -
It Support EngineerPuzzlebox Bpo, Inc. Dec 2014 - Dec 20158F One World Square Building, Mckinley Hill, Fort Bonifacio, Taguig CityNetwork Troubleshooting, Computer Troubleshooting, Network and Bandwidth Monitoring, Internal Email Set-up and moderation, Website Monitoring, IT QA. -
Senior It Support EngineerPuzzlebox Bpo, Inc. Sep 2013 - Dec 2015Network Troubleshooting, Computer Troubleshooting, Network and Bandwidth Monitoring, Internal Email Set-up and moderation, Website Monitoring, IT QA.
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Interactive SpecialistPuzzlebox Bpo, Inc. Sep 2014 - Dec 20148F One World Square Building, Mckinley Hill, Fort Bonifacio, Taguig CitySocial Media Monitoring and Moderation for Clients.
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Quality Assurance SpecialistPuzzlebox Bpo, Inc. Sep 2013 - Sep 20148F One World Square Building, Mckinley Hill, Fort Bonifacio, Taguig CityQuality Assurance Testing, Finding Bugs, QA Test plans, Mobile QA.
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Senior It Support EngineerNetgames Inc., / Level Up! Bpo Oct 2008 - Feb 201320F Robinsons Cybergate Center Tower 3, Pioneer St. MandaluyongNetwork Troubleshooting , Computer Troubleshooting, Network Administration, Security Administration, Account Profile Administration, Server Maintenance, Windows Server. -
On Job Training - Server And Service Support EngineerSun Microsystems Jan 2008 - Jun 200832Nd Floor Philamlife Tower, 8767 Paseo De Roxas Metro Manila, MakatiSun Server Support Engineer -
On Job Training - Helpdesk SupportLevel Up! Philippines Apr 2007 - Sep 200711Flr. Pacific Star Bldg. Makati Ave. Cor. Sen. G. Puyat Ave., MakatiIT Helpdesk Support
Lawrence Martin Skills
Lawrence Martin Education Details
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Computer Engineering -
Computer Engineering
Frequently Asked Questions about Lawrence Martin
What is Lawrence Martin's role at the current company?
Lawrence Martin's current role is Computer Engineering at Mapúa University.
What schools did Lawrence Martin attend?
Lawrence Martin attended Mapúa University, Mapua Institute Of Technology.
What are some of Lawrence Martin's interests?
Lawrence Martin has interest in Children, Education, Environment, Interest In Trpg, Science And Technology, Arts And Culture, Health.
What skills is Lawrence Martin known for?
Lawrence Martin has skills like Servers, Network Administration, Windows Server, Computer Network Operations, Customer Support, Customer Satisfaction, Sql, Computer Hardware, Networking, Computer Maintenance, Security Management, Quality Assurance.
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