Lawrence Michael Rom Email & Phone Number

Quezon City, Philippines

• Responsible for planning, organizing, and developing of the overall operation of the housekeeping department in accordance with standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times, responsible for staffing, scheduling, training and developing hourly staff. • Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces. • Planning, organizing and directing team members to ensure the highest degree of guest satisfaction. • Daily supervision of the housekeeping staff.• Daily supervision of the grounds keeping staff.• Purchase, re-order and maintain housekeeping supplies and inventory. • Conduct inspections of all rooms, concourses, clubs, seating areas and public areas. • Recruit, schedule and train all new housekeeping staff members. • Maintain the housekeeping budget, providing billing summaries and expenses. • Uphold the highest standards of cleanliness, safety, and conduct. • Knowledge of safety standards within Housekeeping department. • Determines and maintains the department work schedule used to notify staff. • Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Pasay City, Philippines

• Inspect staff turn out of team assigned• Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.• Inspect VIP room and ensure that the room attendant has followed the procedure set.• Inspect each room completed for the day using a specified checklist and ensure that standards are met.• Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.• Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.• Ensure the SOP is followed and practiced all throughout.• Train room attendant and housemen to achieve productivity and efficiency.• Ensure safety and hygiene is being observed.• Maintain discipline and conduct performance appraisal.• Check all safety systems on the floor ensuring any defect is rectified.• Liaise with security personnel on security matters on the floor.• Prepare housekeeping report for the front office.• Check all trolleys to ensure it is functional and stocks are well maintained.• Follow with engineering on all maintenance issues and make sure it is treated with urgency.• Liaise with the control desk on departures, room transfers, arrival, and guest requests.• Liaise with the room service on clearance of room service trays.• Check the serviceability of all floors.• Execute the pest control schedules. • Execute spring cleaning.• Ensure Out Of Order rooms are treated in a timely manner.• Ensure internal plants and floral are maintained by the horticulturist.• Report all Lost and Found Items and ensure that the procedures are followed.

• Conduct morning briefings to butlers and housekeepers and follow up on scheduled projects, maintenance issues and arrival forecast.• Lead, train and motivate villa staffs including butlers, housekeepers and ground keepers.• Inspect rooms and make sure a high quality standard cleaning and setup is followed. “Treat each and every guest as top VIP”.• Organize and direct the various sub activities of the department.• Review the requisition supplies and recommend them to the General Manager keeping in mind the cost control.• Represent the department at coordination meetings including the general Manager’s morning meeting and talking to the guest regarding queries, concerns, complaints and initiate immediate resolutions.• Create a Standard Operating Procedure and ensures that these are to be followed by the butlers, housekeeper.• Organize team work or team building to ensure the department is solid and intact with one goal which is to provide guest with quality service.• Ensure the safety and hygiene is being observed.• Maintain discipline and conduct performance appraisal and recommendation for promotions.• Ensure proper coordination with other departments, e.g. front office, laundry and engineering.• Conduct random inspection on a daily basis to ensure standards are met.• Ensures all assets like equipments, linen, and consumables are used and stored properly to prolong their life.• Conduct market surveys of new supplies and products.• Supervises periodic schedules of pest control, spring cleaning, deep cleaning, renovation and audit.• Create a lost and found SOP and make sure this is being followed.• Check all incoming supplies adhere to specifications.• Make sure decorations like flower arrangements should be delivered on time and in good condition.

• Inspect staff turn out of team assigned• Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.• Inspect VIP room and ensure that the room attendant has followed the procedure set.• Inspect each room completed for the day using a specified checklist and ensure that standards are met.• Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.• Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.• Ensure the SOP is followed and practiced all throughout.• Train room attendant and housemen to achieve productivity and efficiency.• Ensure safety and hygiene is being observed.• Maintain discipline and conduct performance appraisal.• Check all safety systems on the floor ensuring any defect is rectified.• Liaise with security personnel on security matters on the floor.• Prepare housekeeping report for the front office.• Check all trolleys to ensure it is functional and stocks are well maintained.• Follow with engineering on all maintenance issues and make sure it is treated with urgency.• Liaise with the control desk on departures, room transfers, arrival, and guest requests.• Liaise with the room service on clearance of room service trays.• Check the serviceability of all floors.• Execute the pest control schedules.• Execute spring cleaning.• Ensure Out Of Order rooms are treated in a timely manner.• Ensure internal plants and floral are maintained by the horticulturist.• Report all Lost and Found Items and ensure that the procedures are followed.

• Inspect staff turn out of team assigned• Lead, train and motivate room attendants in preparing rooms according to its high standard and guest satisfaction.• Inspect VIP room and ensure that the room attendant has followed the procedure set.• Inspect each room completed for the day using a specified checklist and ensure that standards are met.• Maintain pantry. Check par stocks of linen, guest amenities and cleaning chemical.• Supervise the linen exchange procedure with the laundry ensuring that the par stocks are maintained.• Ensure the SOP is followed and practiced all throughout.• Train room attendant and housemen to achieve productivity and efficiency.• Ensure safety and hygiene is being observed.• Maintain discipline and conduct performance appraisal.• Check all safety systems on the floor ensuring any defect is rectified.• Liaise with security personnel on security matters on the floor.• Prepare housekeeping report for the front office.• Check all trolleys to ensure it is functional and stocks are well maintained.• Follow with engineering on all maintenance issues and make sure it is treated with urgency.• Liaise with the control desk on departures, room transfers, arrival, and guest requests.• Liaise with the room service on clearance of room service trays.• Check the serviceability of all floors.• Execute the pest control schedules.• Execute spring cleaning.• Ensure Out Of Order rooms are treated in a timely manner.• Ensure internal plants and floral are maintained by the horticulturist.• Report all Lost and Found Items and ensure that the procedures are followed.

Bachelor Of Science, Hotel And Restaurant Management

High School Degree