An accomplished professional Spanning several years of experience as a Workforce Analyst.I have consistently excelled in areas such as reporting, scheduling, and real-time management. As a dedicated problem solver, I thrive under pressure, delivering efficient and effective results within demanding deadlines. By collaborating closely with internal stakeholders, I have successfully identified workforce requirements in terms of headcount, budget, and essential skills, both presently and for future growth. My expertise in forecasting and leveraging historical data allows me to uncover valuable insights and convey compelling narratives through data analysis. I am eager to contribute my professional experience to your team.
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Workforce ManagerAtlanticare 2023 - PresentAtlantic City, Nj, Us -
Sr. Associate Of Workforce Staffing OperationsHellofresh Apr 2021 - Jan 2023Berlin, Berlin, De -
Workforce Management AnalystMetroplushealth Jan 2019 - Apr 2021Us-Responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as well as, analyzing and communicating historical trends. Also aware of region goals, trends and past performance in order to determine when to engage backup plans to address anomalies. -Deploying backup plans must be done at the appropriate time, not too early and not too late, in order to support both the associate and client experiences. -Analyzing metrics to forecast trends and to plan the forceable furture to meet the companies needs. -
Workforce Management AnalystFde Llc, D/B/A Ashley Northeast Dec 2017 - Jan 2019Edison, New Jersey, Us-Monitor all contact types and execute defined strategies to effectively respond to any understaffing or overstaffing situations that might occur. This includes, but not limited to agent re-skilling, arrangement of PTO and leveraging overtime.-Team with WFM Manager to build effective interval, daily, weekly, and monthly reporting mechanisms. To be delivered to key partners on the current state of their respective LOB’s. Raise issues to Senior Leadership as necessaryProvide proactive solutions to WFM team as well as key partners on how to improve SLA and adherence across LOB’s. -
Lead Technical Support EngineerTeltech Dec 2016 - Dec 2017New York, New York, Us -
Technical Support EngineerTeltech Nov 2014 - Dec 2016New York, New York, UsSpoke over the phone with clients to analyze, troubleshoot and diagnose software problemsActively update, maintain and monitor all aspects of our mobile appsInstall and configure applications within the company-Respond to customer inquiries and assist in troubleshooting and resolving challengesComplete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved-Assist management in creating training materials pertaining to computer troubleshooting and usageAct as the initial point of contact for all computer and system related concerns from clients or other employees-Organize and file documentation -
Wireless Consultant LeadMarketsource Inc. Jul 2013 - Nov 2014Alpharetta, Georgia, Us -
Wireless ConsultantMarketsource Inc. Dec 2011 - Jul 2013Alpharetta, Georgia, Us
Lawrence Mitchell Education Details
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Rutgers UniversityCommunication And Media Studies -
Brookdale Community CollegeCommunication And Media Studies
Frequently Asked Questions about Lawrence Mitchell
What company does Lawrence Mitchell work for?
Lawrence Mitchell works for Atlanticare
What is Lawrence Mitchell's role at the current company?
Lawrence Mitchell's current role is Workforce Management Analyst.
What schools did Lawrence Mitchell attend?
Lawrence Mitchell attended Rutgers University, Brookdale Community College.
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