Lawrence Nicholas Email & Phone Number

Hospitality CRM Specialist |  Empowering Hotels & Resorts |  Customer Experience You are on the right track, my friend  ( Read The Full Bio )With 7 years of experience specializing in CRM solutions for hotels and resorts.To grow your Hospitality business, you need to track customer Behaviour/Frequency/Interests/Type and a perfect database - CRM can give you proper segregation of your customer that can help you a lot in your business strategies What gonna do with that data? - Ahh! You can run a Whatsapp/Email/SmS campaign from the CRM to give existing offers to the customer on their birthdays and anniversaries and give Information about your new hotels/products What about the sales? - Well, I understand that having a chain of hotels it is very difficult to track the sales region-wise and salesperson-wise ( Esilie To CRM Hena Mere Dost )You have different departments like Tele-Callers/Field-Sales/Banquet-Sales/Events/ and all departments can be easily tracked with their performance wise, It really helps you to see "What is lacking, When is lacking, and Where is lacking" ( Jab Ye Improvement Hoga Tabhi To Sales Badhega  ) What about preparing the Quotations and Payment Followups? - Hahahaha! I knew you were thinking of this and let me tell you that from CRM you can easily prepare the Quotes and also do the payment followups as it easily gets Integrate with PMS and other ERP software Ummm that's quite Impressive but what about customer complaints? - That is complimentary from my side to you, As we do have customer complaint management also in CRM All Integrations with your Websites/Social Media/Telephony are possible with Sangam CRM to make your business more powerfulWe have successfully implemented CRM for Hotel Kamat's And Pride Hotel and many more.You can always have a meeting with me to know more about how we can rocket your business together!Mob: 9904271758 ( Personal ) #HospitalityCRM #GuestExperience #CRMforHotels #CustomerEngagement #HospitalityIndustry

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  Dr. C. V. Raman University, Kota Bilaspur

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