• Certified OneTrust Privacy Professional.• Implementing Enterprise Software solutions to clients• Oversee appropriate resources assigned to achieve and complete project implementation scope• Trainings clients on the modules and providing consultation for best practices and use cases of the modules.• Managing the client relationship to provide great customer experience.• Cross selling and up selling other product modules which are beneficial to the client during Implementation.• Frequent meetings with the product team to discuss updates and customer request for features to be implemented.• Led the implementation of several projects from the regular OTPro deployment to the Client specific/Custom SOW deployments for clients.• Carried application and technical support for client using Tools like Salesforce, SendGrid,Confluence and Jira.• Configure SSO for customers upon request.• Experience with Monday.com to manage Implementation Project stages• Successfully transition clients to support after completion of Implementation projects

Provide technical backup to consumer on all network related incidents.Coordinate with field resources and vendors to enhance network related issues and customer problems.Manage all servers and application process for maximum availability.Perform configuration modification and provide update to systems accordingly.Collaborate with teams and resolve all issues and provide advice for business growth.Document all technical shortcomings and recommend solutions to resolve all issues.

• Review of IT company policies.• Advising management of the company on IT infrastructures to be put in place to improve business practice.• Regularly evaluating our IT systems to ensure they meet the necessary standards.• Implemented New Hardware and Software Solution within the Company to improve workflow • Thorough Understanding of LAN, WAN and WLAN Technologies • Experience with major Internet routing protocols such as BGP, OSPF, ICMP etc. • Deployed Network cabling infrastructure and specifications • Deployed Cisco networking systems.• Performed Network LAN Supports • Network with LAN, TCP/IP, VOIP and active directory for continuous company connection. • Supporting the day-to-day operations of our computer network.

• Troubleshooting User’s Issues and Communicated with Clients/Users via Calls and Emails.• Performed Desktop Installation and Fixed Network Printers • Performed test and Integration of New Software, Identified and Executed Corrections . • Performed support to Hardware and Software Maintenance• Active directory support and Password changes for employees. • Installation of Printers, Computer and Network Systems• Adhered strictly to Policies and Standards as described in the Corporate I.T company.• Troubleshot user issues physically or remotely using TeamViewer

• Troubleshot Network devices, problems and conflicts.• Troubleshot user issues physically or remotely using TeamViewer.• Provided Operating System Upgrades for all PC’s.• Configuring and Managing MS-Exchange, DHCP, Anti-Virus and backup servers in the corporate network.• Installation and maintenance of various corporate software(s) based user requirements.• Provided support for all PC’s and MAC Desktops, to ensure functionality.• Provided Network LAN Support.

• Provided advanced Support - PC moves, Virus checking/repair, password resets, basic Troubleshooting accomplished by initial phone support and then taking over end users’ desktop, then visit to end user workstation, evaluating new requirements. • Documented support requests using Connect Wise Portal for ticket creation. • Escalated unresolved cases to relevant onsite support team. • Diagnosed and troubleshoot incidents on computer hardware/software, network, and communication devices over phone, or via email and try to resolve it. • Provided advanced Support - PC moves, Virus checking/repair, password resets, basic Troubleshooting accomplished by initial phone support and then taking over end users’ desktop, then visit to end user workstation, evaluating new requirements. • installation of Linux UBUNTU servers. • Installation of the KOHA library used for legislative studies.• Performed operating Systems configuration, upgrades and Network Support.