Lawrence Roberts Email and Phone Number
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20+ years of progressive customer service and hospitality experience, has thought me to take advantage of complex opportunities. My passion is driving sustainable customer value and employee engagement. I develop long-term client relationships and help to implement innovations within NFC Amenity Management, the largest provider of Full Service Amenity Management in the country. As Training & Development Director, I recruit, train and develop high-performance wellness and hospitality professionals. I coach team members for additional responsibilities and advancement. Recognized for grooming team leaders for the next step, I market and measure success through the promotion of recruits and team members.I have earned the benefits of wearing many hats within organization from front line team member to multi-property manager. Allowing me to experience operational dynamics from the viewpoint of clients and all employee levels. This keeps me grounded and focused on improving business processes that streamline operations, drive brand awareness and exceed clients’ expectations. I believe wisdom is a product of constant transformation and made opportunities.
Nfc Amenity Management
View- Website:
- nfcamenitymanagement.com
- Employees:
- 691
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Regional Training And Developement DirectorNfc Amenity Management Jul 2013 - PresentGreater Atlanta Area And North Carolina
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Area DirectorNfc Amenity Management Oct 2012 - PresentGreater Atlanta Area• Conduct weekly client meetings with decision makers to improve and maintain positive relations.• Recruit and develop all team members for Atlanta Region.• Build and secure new business leads.• Assist with the Ramp-Up of new properties in Georgia and other regions.• Manage Ancillary Revenue and Payroll Budgets. • Oversee 5 Diamond Training and support Lifestyle and Concierge Directors.
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Concierge DirectorNfc Amenity Management Mar 2011 - Oct 2012Greater Atlanta Area• Organize and insure the success of Resident Social Event.• Support Property Manager operations of Local Retail Tenants• Oversee Assistant Directors, Concierge, Security staff, Resident relations on-site. • Ensure all team members adhere to 5 Diamonds standards.
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Assistant Concierge DirectorNfc Amenity Management Sep 2010 - Mar 2011Greater Atlanta Area• Assist Concierge Director with scheduling team to ensuring there is proper staffing at all times.
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Cluster ManagerTown Sports International Jul 2007 - Jul 2008Greater New York City Area• Attended company meetings to learn and share ideas and issues that must be presented in uniform and politically correct ways.• Coached general managers and membership consultants on using the proper business tools, role-played different scenarios and audited selling systems. -
General ManagerTown Sports International Apr 2001 - Jul 2007Greater New York City Area And Washington, Dc• Achieved customer satisfaction standards and goals by maximizing the member’s experience.• Insured overall success of the facility by recruiting, and developing service driven employees.• Served as a conduit to members with problems by finding a way to fix them. • Kept staff informed of appropriate behavior and conduct among their fellow team and members.• Organized schedules for a staff of front desk associates, sales associates, customer service manager, group exercise manager and fitness manager for regular club programs.
Lawrence Roberts Skills
Lawrence Roberts Education Details
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Mathematics And Statistics -
Business Administration And Management, General
Frequently Asked Questions about Lawrence Roberts
What company does Lawrence Roberts work for?
Lawrence Roberts works for Nfc Amenity Management
What is Lawrence Roberts's role at the current company?
Lawrence Roberts's current role is Regional Training and Developement Director at NFC Amenity Management.
What is Lawrence Roberts's email address?
Lawrence Roberts's email address is lr****@****ent.com
What is Lawrence Roberts's direct phone number?
Lawrence Roberts's direct phone number is +191782*****
What schools did Lawrence Roberts attend?
Lawrence Roberts attended Armstrong Atlantic State University, Devry University.
What skills is Lawrence Roberts known for?
Lawrence Roberts has skills like Recruiting, Training, Event Planning, Customer Satisfaction, Hospitality Industry, Event Management, Fundraising, Hotel Management, Employee Training, Wellness, Training Director, Operations Director.
Who are Lawrence Roberts's colleagues?
Lawrence Roberts's colleagues are Jerry Hilliard, Joseph Kalombo, Christopher Paredes, Mekaiah Dunn, Jackson Fazendin, Emmaclaire Delisle, Nicole Leocadio.
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