Lawrence Roberts

Lawrence Roberts Email and Phone Number

Regional Training and Developement Director at NFC Amenity Management @ NFC Amenity Management
asbury park, new jersey, united states
Lawrence Roberts's Location
Atlanta, Georgia, United States, United States
Lawrence Roberts's Contact Details

Lawrence Roberts work email

Lawrence Roberts personal email

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About Lawrence Roberts

20+ years of progressive customer service and hospitality experience, has thought me to take advantage of complex opportunities. My passion is driving sustainable customer value and employee engagement. I develop long-term client relationships and help to implement innovations within NFC Amenity Management, the largest provider of Full Service Amenity Management in the country. As Training & Development Director, I recruit, train and develop high-performance wellness and hospitality professionals. I coach team members for additional responsibilities and advancement. Recognized for grooming team leaders for the next step, I market and measure success through the promotion of recruits and team members.I have earned the benefits of wearing many hats within organization from front line team member to multi-property manager. Allowing me to experience operational dynamics from the viewpoint of clients and all employee levels. This keeps me grounded and focused on improving business processes that streamline operations, drive brand awareness and exceed clients’ expectations. I believe wisdom is a product of constant transformation and made opportunities.

Lawrence Roberts's Current Company Details
NFC Amenity Management

Nfc Amenity Management

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Regional Training and Developement Director at NFC Amenity Management
asbury park, new jersey, united states
Employees:
691
Lawrence Roberts Work Experience Details
  • Nfc Amenity Management
    Regional Training And Developement Director
    Nfc Amenity Management Jul 2013 - Present
    Greater Atlanta Area And North Carolina
  • Nfc Amenity Management
    Area Director
    Nfc Amenity Management Oct 2012 - Present
    Greater Atlanta Area
    • Conduct weekly client meetings with decision makers to improve and maintain positive relations.• Recruit and develop all team members for Atlanta Region.• Build and secure new business leads.• Assist with the Ramp-Up of new properties in Georgia and other regions.• Manage Ancillary Revenue and Payroll Budgets. • Oversee 5 Diamond Training and support Lifestyle and Concierge Directors.
  • Nfc Amenity Management
    Concierge Director
    Nfc Amenity Management Mar 2011 - Oct 2012
    Greater Atlanta Area
    • Organize and insure the success of Resident Social Event.• Support Property Manager operations of Local Retail Tenants• Oversee Assistant Directors, Concierge, Security staff, Resident relations on-site. • Ensure all team members adhere to 5 Diamonds standards.
  • Nfc Amenity Management
    Assistant Concierge Director
    Nfc Amenity Management Sep 2010 - Mar 2011
    Greater Atlanta Area
    • Assist Concierge Director with scheduling team to ensuring there is proper staffing at all times.
  • Town Sports International
    Cluster Manager
    Town Sports International Jul 2007 - Jul 2008
    Greater New York City Area
    • Attended company meetings to learn and share ideas and issues that must be presented in uniform and politically correct ways.• Coached general managers and membership consultants on using the proper business tools, role-played different scenarios and audited selling systems.
  • Town Sports International
    General Manager
    Town Sports International Apr 2001 - Jul 2007
    Greater New York City Area And Washington, Dc
    • Achieved customer satisfaction standards and goals by maximizing the member’s experience.• Insured overall success of the facility by recruiting, and developing service driven employees.• Served as a conduit to members with problems by finding a way to fix them. • Kept staff informed of appropriate behavior and conduct among their fellow team and members.• Organized schedules for a staff of front desk associates, sales associates, customer service manager, group exercise manager and fitness manager for regular club programs.

Lawrence Roberts Skills

Recruiting Training Event Planning Customer Satisfaction Hospitality Industry Event Management Fundraising Hotel Management Employee Training Wellness Training Director Operations Director Concierge Director Hospitality Manager Customer Service Management Recruiting Manager General Manager Facility Manager Sales Manager Security Manager Team Development Staffing Interview Coaching Corporate Wellness Fitness Industry Fitness Therapeutic Massage Licensed Therapist Bodywork Residential Communities Retirement Communities Concierge Services Competency Based Interviewing Interviewing Skills Interviews Luxury Lifestyle Lifestyle Management Business Process Improvement Long Term Customer Relationships Exceeding Customer Expectations Professional Mentoring Mentoring Events Corporate Events Events Coordination Career Opportunities New Business Opportunities Client Focus

Lawrence Roberts Education Details

Frequently Asked Questions about Lawrence Roberts

What company does Lawrence Roberts work for?

Lawrence Roberts works for Nfc Amenity Management

What is Lawrence Roberts's role at the current company?

Lawrence Roberts's current role is Regional Training and Developement Director at NFC Amenity Management.

What is Lawrence Roberts's email address?

Lawrence Roberts's email address is lr****@****ent.com

What is Lawrence Roberts's direct phone number?

Lawrence Roberts's direct phone number is +191782*****

What schools did Lawrence Roberts attend?

Lawrence Roberts attended Armstrong Atlantic State University, Devry University.

What skills is Lawrence Roberts known for?

Lawrence Roberts has skills like Recruiting, Training, Event Planning, Customer Satisfaction, Hospitality Industry, Event Management, Fundraising, Hotel Management, Employee Training, Wellness, Training Director, Operations Director.

Who are Lawrence Roberts's colleagues?

Lawrence Roberts's colleagues are Jerry Hilliard, Joseph Kalombo, Christopher Paredes, Mekaiah Dunn, Jackson Fazendin, Emmaclaire Delisle, Nicole Leocadio.

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