Responsible for the creating processes and procedures for new products that would yield output that are repeatable and sustainable for consistent store execution all across branches.o Ensures resources will be used most efficiently and will not lead to store wastages.o Provide processes, in coordination with R&D partners, that will enable store crew to easily do and repeat quality consistency (provide necessary tools, ensure simple processes, etc).o Works with other departments/units to ensure completeness and thoroughness of requirements prior to store launch.o Already supported launches of more than 30 new product initiatives (and counting). Leads the process improvement of Jollibee’s flagship products and identifies equipment or product related design weaknesses to drive other departments to improve overall design with end goal of achieving better product attributes critical to improving taste.In charge of improving cleanliness systems of stores. Enhances current systems and develop necessary tools to ensure store crew will execute cleaning properly to meet food safety standards.Supports store design team in planning for facility and layout improvements

Support of service systems for Philippine Operationso Launched counter service improvement programs that brought down service times from 114 seconds per transaction to 99 seconds transactiono Supported new product launches by setting service standards for new productso Provided expanded standards for Drive-thru and Delivery transactions. Study and pilot of headset communication systems in stores for drive-thruo Supported initiatives for Party and bulk order service improvements to support growing saleso Developed standards for new counter promotional initiatives. Set-up the first BPI instant rewards internal process ensuring fast counter transactions and traceable accounting.Support of service systems for International Operations in Shenzhen China.o Defined service system based on the requirements of owners for the pilot store in Chinao Set up service standards for the pay-and-serve service system in JB China. Defined counter station requirements to properly serve orders.o Developed table locator system for easier tracking and faster delivery of orders in a fast-casual dining setup.

Support of the Manufacturing Division for the Office of the Vice-Presidento Consolidates data and prepares analyses that will help in the decision making of the VP-Manufacturing (capacity/productivity analysis, cost-benefit, etc).o Prepares presentation deck of information necessary for management presentations.o Supports the implementation of ad-hoc OVP projects.Support of the Manufacturing Division for the actual manufacturing plantso Operational support by establishing standards and conducting studies to optimize processes.o Capacity management by establishing measurements of plant capacity. Ensures optimum capital investments by evaluating project options.o Implement and track Key Performance Indicators for monitoring plant performance to ensure support of business objectiveso Support the set-up of a new manufacturing plant in Mamplasan, Lagunao Assist in resource competency support by training and coaching plant personnel in the use of tools that will help them improve performanceAwardee, 2003, The Outstanding Performers (TOPs) – individual categoryAwardee, 2005, The Outstanding Performers (TOPs) – team category (Small Volume Solids Mfg Plant)

Plant Management support for three (3) Unilab Manufacturing Subsidiarieso Balanced scorecard performance monitoring of all manufacturing plants.o Assist in the HR systems development of the manufacturing subsidiaries.o Prepare monthly status reports of manufacturing operations to Marketing Divisions and Top Management.o Production planning and inventory control work for the Antibiotics plant subsidiary.o Conducted production and operational improvement studies forl manufacturing subsidiaries.o Facilitated Statistical Process Control (SPC) workshop for manufacturing subsidiaries.