Provide Amazon Cloud and Microsoft Azure Cloud remote administration, utilizing Cloud monitoring tools to support large enterprise customer base and their Cloud network environments that generated over 200,000 instances monthly.• Identify and drive resolution for problem instance and complex technical concerns.• Administration over 20,000 Cloud virtual machines monitored and supported• Emphasis on Linux (Redhat, Centos, Suse, Ubuntu, Amazon)• Emphasis using Microsoft Servers, (2003 – 2016 enterprise)• Supported software (MySQL, SQL Server, IIS, SharePoint, Office 365, VMWare, Citrix, Active Directory).• Cloud tools included, (AWS Cloudwatch, Nagios, New Relic, Pingdom, and PagerDuty)• Install, configure, and administer SLA required monitoring tools. Maintain Network OS security patches per environment.• Maintain customer Cloud backup and logs.• Provide effective communication to the customer in the event of a service disruption, degradation or outage.

• Spilker Precast LLC, Spokane, WA 2011 - 2016 Provide technical support to corporation computers, includes hardware repairs, application problem resolutions, resolving networking problem, VOIP issues, repair printers, and provide duties as necessary• Compucom, Healthcare INC, Spokane, WA 07-2014 – 08-2014 Contract to update all workstation to current HIPPA , (Health Insurance Portability and Accountability Act). Work included personal workstation data archiving, imaging workstations, fixing outstanding security logins, application update, printer’s connectivity, network problems, and updating corporation help desk status tickets.

The desktop support engineer is responsible for computer hardware, software and peripherals. Desktop Support is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues. The Desktop Support Engineer also enforces desktop and laptop policies and procedures.• Providing Desktop to Large 20000 node enterprise WAN• Apple Mobile and MDM software.• Microsoft Office 2013, Office 365, Outlook 2016, Skype, Solar wind monitoring.• Remote Management tool.• Identify and drive root cause of environment issues and implement effective solutions. • Network troubleshooting, including Vlans, routing, interpreting network captures, etc. • Be able to effectively manage and prioritize multiple tasks in accordance with high level projects/objectives. • Sound issue identification, resolution, judgment, and decision making skills. • Develop productive scripts using VB, Power-Shell, CMD line or batch language, WMIC tools.

Microsoft XBOX/ZUNE Operation Center monitored over 1500 Microsoft enterprise servers to maintain the highest availability to the 5 million users that use XBOX / ZUNE devices with Microsoft Live experience 24x7 networks.• Proactively handle troubleshooting and resolution of issues that affect dev/test/operations teams, Xbox Live/Xbox.com/Zune customers, and external 3rd party partners.• Identify and drive root cause of environment issues and implement effective solutions.• Network troubleshooting, including VLANs, routing, interpreting network captures, etc.• Establish or improved operational procedures.• Be able to effectively manage and prioritize multiple tasks in accordance with high level projects/objectives.• Sound issue identification, resolution, judgment, and decision making skills.• Create & interpreted performance monitoring and advocating change where necessary.• Solid experience working with W2K3, Longhorn, IIS, SQL, XML, networking, and scripting

System Engineer in (3) primary facilities in the regional migration from 175 Novell servers to Windows 2003 servers. This project required extensive engineering to migrate all workstations, clients, data, applications, printers, scripts, groups’ security requirements, and network devices into MS Active Directory. Project completed in six month period. Engineered the consolidation of (16) Novell 4.x-5.x servers into (3) primary Novell 5.x dedicated servers while providing service to over 300 clients, 20 print servers, and increasing bandwidth by reducing multiple protocols to industry standard TCP/IP.Implemented and administered the 17 regional offices Disaster Recovery program using CA Arcserve backup program. Standardized procedures to insure data integrity and effective recovery strategies, thus increasing data recovery reliability, and reducing client’s downtime.Engineered and deployed 9 Novell 5.x replacement server throughout 3 state locations within 3 month period

On 9-11-2001 several airline were hijacked and used as military bombs. Floyd Kershner, Project manager for NCR and their $86,000,000 contract to deploy 1200 self-checkout system throughout a major retail chain. Because of the TSA no fly security protocol, Floyd called me to keep project target roll-out dates on schedule in the Pacific Northwest.Floyd Kershner, provided one day of instructional hands on training.In the next 90 days I completed 20 retail stores self-checkouts, in the Pacific Northwest on schedule• Provided intermediary communication between retail management team and NCR solution team.• Managed a 4 man installation team• Quality assurance all checkout lanes escalating problems.• Trained retail customer service professionals on the equipment and emphasis on the management terminal, and terminal error processing procedure. • Provided corporate instruction to retail management team on how to drive customer through the self-checkout lanes.

Provided Novell server upgrades and 5 workstation to Windows 2000. Business moved to new facility where I engineered all the network infrastructure for server, workstations, printers, fax and phone services.

Novell Engineer and Administration duties, with significant emphasis on developing long term corporate objectives, specifically in the area of cost reduction, server/workstation standardization, disaster recovery planning, capacity planning, inventory / obsolescence planning.Administered 6 Novell File Servers WAN network, supporting 400 Novell servers and 15,000 workstations, on 30 sites.Provided Engineering expertise in implementing new servers, server programs, Novell System patches, and resolving network and server hardware issues. - inventory control, and anti-virus, planning and implementation of corporate inventory program, designed, implemented strategies for disaster recovery programs using Arcserve software.Develop strategies to migrate Novell 3.1X and Novell 4.1X server to Novell 5.X.Team member of the Groupwise 4.xx migration to 5.xx client and server capacity planning projectProvided extensive Customer Service via 24 hour by 7 days a week support

Swedish Medical Center, Seattle, WA 1995 - 1996Novell Network EngineerNovell Engineer and Administration duties, with significant emphasis on developing long term corporate objectives, specifically in the area of cost reduction, server/workstation standardization, disaster recovery planning, capacity planning, inventory / obsolescence planning.• Administered 33 Novell File Servers on a Token-Ring WAN network, supporting 2000 workstations,• Designed, planned and incorporated new Novell enterprise backup solution, utilizing Arcada Backup Exec software, HP Autoloader, Tecmar DAT drives.• Develop long term strategy to reduce Swedish Novell Servers from 33 to 18 over a 3 year period• Develop strategies to migrate Novell 3.1X servers to Novell 4.1• Develop Novell security and server standardization