Lawrence Tyson Email and Phone Number

handling and operating deck-loaded mine neutralization equipment;performing maintenance on and assembling mines;performing electrical and electronic checks and tests of circuitry and components;solving complex electronic problems when tests fail;operating various types of mine handling equipment such as forklifts, cranes and heavy transport trucks;operating various types of hand equipment such as sandblasters, grinders and pneumatic torque tools;working with basic mechanic hand tools, electrical meters and electronic test equipment.

Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.Administering and maintaining of the AirWatch Installation and configuration systems at Client with level 4 support. Enforce mobile device policies and procedures in the MDM AirWatch environment.Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions. Management over 140-k devices

Responsible for the upkeep, configuration, and reliable operation of Raytheon Mobiledepartment. Provide daily reports, assist with configuration deployments, DEP & Non-Depdevices.

Airwatch administrator for Greyhound and Bolt-bus, responsible for device management, inventory, configurations, deployments.  Implementing profiles for various departments within the Airwatch environment and securities procedure's.

Supporting and configure mobile device and laptop. The mobile device environments are Window phones, BlackBerry, IPhones, IPads 1 and 2, Android and Palm with email. I support laptops with connectivity and software issues the laptop have windows 7, vista and XP OS. I support the device remotely using logmein rescue program. I also add and support users on the BES and Exchange email server virtually. I manage and resolve between 30-40 calls per day. I work with the ipbx ip phone system. Add and reset users password with MobileIron program also Airwaitch.

providing advanced technical support for 25 agents, providing assistance for activation for Apple iphone.Probing for operation through Windows and Mac operating systems. Creating engineering tickets and final resolution on various issues.

Responsible for order management and activations of Internet, phone & cable account, resolving fallout issues adding and removing products or services. Troubleshooting connectivity for Internet IP addresses, sending out repair tickets for installations, communicating with various groups through windows chat, creating a library for resolving returning issues.

High volume call center, checking tower locations for signal strength's, creating or fixing trouble tickets troubleshooting wireless synchronization use of multiple programs provide customer service with information on mobile device. Wireless PIM synchronization, maintain accurate notes on accounts and serve as liaison between T-mobile and RIM. Providing assistance for accessing remotely, updating software.