Lawrence Vargas Email and Phone Number

Maintain program records, databases and websites, gather research, prepare and submit student data reports.Monitor overhead counts, review budget plans to include direct spending and resources to support budget forecast.Attended all departmental training and workshops that provide additional information within Peoplesoft.Serve both internal and external customers in a friendly and efficient manner following outlined policy and procedures.Represent program and services at… Show more Maintain program records, databases and websites, gather research, prepare and submit student data reports.Monitor overhead counts, review budget plans to include direct spending and resources to support budget forecast.Attended all departmental training and workshops that provide additional information within Peoplesoft.Serve both internal and external customers in a friendly and efficient manner following outlined policy and procedures.Represent program and services at meetings and conferences to serve as a subject matter liaison for an array of services and activities assigned.Provided general office duties, which include data entry and retrieval, manual and electronic processing, answering telephones and other clerical duties Show less

Provided stellar customer service in all aspects of scheduling, information and assistance related to services and programs in the general call queue.Ensure that customers needing assistance in the disability resource center are transferred directly to a representative.Informs customers about student resources, college events, and programs, campus locations, housing and social support services.Directs customers through web-based tutorials to appropriate program staff and assists… Show more Provided stellar customer service in all aspects of scheduling, information and assistance related to services and programs in the general call queue.Ensure that customers needing assistance in the disability resource center are transferred directly to a representative.Informs customers about student resources, college events, and programs, campus locations, housing and social support services.Directs customers through web-based tutorials to appropriate program staff and assists with CNM web site navigation while providing direction and assistance to students by supporting the welcome center.Communicate with customers online with instant chats, email response to customers, partner with CNM departments and utilize the instant message feature to communicate, knowledge of MS SharePoint, and other communication tools.Initiate outbound calls campaigns to improve student experience and support enrollment strategy.Performs a variety of administrative support functions, which includes updating database records; utilizing customer relations management and Banner student system; completing online forms; and preparing reports.Maintains current knowledge of institutional and community-based programs, resources and support services available to the CNM community. Completes mandatory training to ensure compliance with federal and college requirements to include FERPA compliance.Serves as an information resource related to Contact Center operations, systems and programs; monitors student and community information needs; and participates in a variety of departmental and division meetings, as well as quality improvement programs and processes, and other institutional initiatives. Show less

Prepare batches of work by extracting checks and remittances from envelopesInput data into the system while following standard operating procedures and customer specific instructions for processingOperate Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150) while validating quality of imagesVerify negotiability of checks through customer specific instructions for processingLift and move mail trays weighing up to 50 poundsWork in all areas/departments of production… Show more Prepare batches of work by extracting checks and remittances from envelopesInput data into the system while following standard operating procedures and customer specific instructions for processingOperate Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150) while validating quality of imagesVerify negotiability of checks through customer specific instructions for processingLift and move mail trays weighing up to 50 poundsWork in all areas/departments of production as needed and contributing to meeting team goalsMake judgment calls regarding routine duties, but refer non-routine situations to a supervisor and/or manager Show less

Facilitated meetings at partnering businesses and organizations.Provided insight into the general direction of the programListen and understand every individual and exhibit a professional and knowledgeable experience.Provide expertise and guidance on products offered to satisfy the wants and needs of patients.Abide by HIPPA procedures and regulations.Managed a daily high-volume cash and credit/debit exchange.Trained new hires with our POS and the techniques while… Show more Facilitated meetings at partnering businesses and organizations.Provided insight into the general direction of the programListen and understand every individual and exhibit a professional and knowledgeable experience.Provide expertise and guidance on products offered to satisfy the wants and needs of patients.Abide by HIPPA procedures and regulations.Managed a daily high-volume cash and credit/debit exchange.Trained new hires with our POS and the techniques while developing and creating lasting and meaningful relationships.Interact and de-escalate irate patients and escalate to supervisory staff if situation demands it. Show less

Hosted and performed at an average of 12 events per monthDJ over 200 events annually with an audience of 200-plus in attendanceCreate over 150 playlists and remixes by client requestReceive regular requests from previous clients to return to venues based on outstanding past performancesMake announcements at events to notify guests and fulfill client requestsDiscover new and popular music to ensure quality selection for clientsConsistently updated and changed the master… Show more Hosted and performed at an average of 12 events per monthDJ over 200 events annually with an audience of 200-plus in attendanceCreate over 150 playlists and remixes by client requestReceive regular requests from previous clients to return to venues based on outstanding past performancesMake announcements at events to notify guests and fulfill client requestsDiscover new and popular music to ensure quality selection for clientsConsistently updated and changed the master music list to include popular songs and match a particular audience's preferencesRegularly received a five-star rating from clientsManaging unexpected problems, knowing how to handle any obstacles, weather, electrical/ equipment issues, unexpected schedule changes that may occur.Face-to-face interaction with all guests to provide a lively, fun, energetic and memorable experience that will be talked about for years to come. Show less