Lawrence Windom Jr Email and Phone Number

Sourcing with multiple vendors to purchase and procure consumables, parts, and devices in support of a MPS program for multiple clients.Monitor order processing through confirmation of shipment and/or RMA.Support heavy volumes of price estimates/procurement during large installs of key customers.Coordinate and review deal paperwork and approvals to ensure timely funding of new assets, moves and swaps.Provide support specifically related to purchasing department activities, managers or staffMaintain files, logs, records of invoices, purchase orders and other related documentation.Create and edit equipment and parts records to maintain and update databases.Assist in expediting orders.Contact vendors to obtain prices and schedule delivery dates.Respond to standard requests for price quotations.completed pricing revisions, order cancellations, discontinued items, acceptable substitutes, delivery date revisions and invoice discrepancies.Inventory adjustments, transfers, physical inventory reconciliations.Receive and close out purchase orders.Identify Cost Savings: Completing inventory management of assets in remote warehouses.Generate sales income or save monthly storage costs.Provide vital support coverage for primary Purchasing Lead.Manage price requests in a timely manner, focusing on the end customer’s needs.Negotiate with different suppliers for price, quality, timeliness and other factors.Contribute to consolidation, reduction, and rationalization of the supplier base.

Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high-volume production environment.Receive and dispatch calls and e-mails regarding service and supply requests for copiers, printers, fax machines and mailing products.Create part, service, and supply orders and returns.Document maintenance of information in all logs and reports with a keen attention to detail.Follow up and escalate on service and supply requests With 3RD party vendors on an ongoing basis.Daily interaction with Customers, Service Technicians, Dispatchers, Managers, and Parts Analysts.Assist Administration and Billing Department Teams when needed (back-up support).Research tracking for time-sensitive packages and shipments.Process and approve Invoices for service and supply Sales and Purchase Orders.Facilitate the shared e-mail boxes.Participate in cross-training activities with other members of the EXELA TECHNOLOGIES Print Operations Team.Consistently adhere to business procedure guidelines.Perform other tasks as assigned by Supervisor or Manager.

Responsible for 2nd level escalations. Using scripted responses and automated tools. Use databases and written materials to look up and provide information to inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests.

Responsible for delivering general health care information to callers. Using scripted responses and automated tools. Use databases and written materials to look up and provide information to inquiries. Provide knowledgeable responses to inquiries (phone, web chat, e-mail, TTY, fax, correspondence) in a courteous and professional manner. Maintain up-to-date knowledge of regulations, processing procedures, and policies.

Customer Service RepresentativeProfessionally handle high volume incoming inquiries from customers clients products and services. Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customer where applicable regarding products. Resolve customer issues via one call resolution guidelines and/or escalated process. Responsible for call disposition or compiling and generating reports.

Programmed computer system for large volume of daily mail sorting. Placed mail on conveyor belt for distribution. Ensured compliance with all operational and safety polices/procedures.

Programmed computer system for large volume of daily mail sorting. Placed mail on conveyor belt for distribution. Ensured compliance with all operational and safety polices/procedures.