Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We host and manage your bank’s customers directly on our cloud-native infrastructure. We support a full-suite of banking products which are branded as your own, together with all operational services needed to run your bank.Constantinople’s state-of-the-art platform frees you from running expensive infrastructure and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople allows you to focus on your customers and the business of banking.

• Led development automation opportunity tool to identify and forecast cost-savings benefits and estimate implementation dependencies & sequencing.• Offshore engineering team management, defect triage and CI/CD. • Business process mapping & automation change management.• Digital assets & sales material creation for automation workflow demonstrations.• Assisted Accenture Executives in RFP processes.

• Delivered excellent customer experience by supporting retail banking needs such as transaction banking, and mortgage settlements and supporting the overall consumer banking lifecycle• Delivered excellent customer experience by supporting retail banking needs such as transaction banking, and mortgage settlements and supporting the overall consumer banking lifecycle• Exceeded monthly retail banking KPIs and leveraged communication to acquire credit cards and credit facilities• Led customer satisfaction (NPS & CSAT) achieving and maintaining first place in the business region.

• Managed digital content strategy, and re-branding strategy. Notable achievements include authoring 30+ feature articles & instructional product guides with global reach & engagement and organising attendance at medical conferences (GPCE, TSANZ, RACGP).• Consolidated and developed product copy and digital assets for over 200+ unique products on our digital e-commerce platform. Organised the manufacturing of print catalogues as a fit-for purpose sales assets and used physical channels to distribute these to medical clinics across Australia.• Acquired ISO9001 certification for quality management standards through an operational standard assessed against the Therapeutic Goods Administration (TGA) guidelines and regulations.• Participated in contract negotiations and product demonstrations with Stryker, OrganAssist, W&H and LED Surtron.• Managed Social media accounts (LinkedIn, Facebook, YouTube, Instagram) and successfully grew social media followings by more than 200%. • Utilized and interpreted Google Analytics data to make informed marketing decisions. • Managed and automated email-marketing services via Mailchimp (A/B testing & data collection).

• Performed efficiently and effectively on essential tasks such as reception, administration, sales, marketing & sales, bar & café work, reconciliation, stocktaking and recordkeeping.• Microsoft Office 365 (Word, Excel, PowerPoint), WordPress website management, Mailchimp email marketing and print media development.• Monthly status reporting to the board president and executive members.• Self-motivated work, organizational acumen and ability to multi-task and communicate to customers in a front-facing position.• Increased club membership sales by over 20% through marketing & sales efficiency.