Lawrence Yeboah Email and Phone Number
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CompTIA A+, Security+, and CASP+ Certified IT Specialist. Currently serving as an Information Management Officer (IMO).5+ years of IT Experience and 7+ years of Customer Service experience.Previous roles include Service Desk Team Lead at the National Institute of Standards and Technology. Awards include : Rookie of the Year (2018) - Powertek/NIST1x The Army Commendation Medal (ARCOM) - For providing Brigade level IT services.3x The Army Achievement Medal (AAM)
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Information Technology SpecialistUnited States Department Of The Army Jan 2022 - PresentArlington County, Va, UsInstalls, operates and maintains computer systems and local area networks (LAN).Performs system administration (SA) and maintains computers and servers within the computing environment (CE) and the network environment (NE).Performs network administration (NA); installs, configures and maintains network equipment within the LAN.Installs, operates, and maintains commercial off the shelf (COTS) equipment (i.e. routers, switches, desktop and laptop computers).Provides direct support for Information Dissemination and Content Staging.Performs Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.Assists in the planning, configuration, management, and monitoring of the wide area network (WAN).
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Service Desk Team LeadNational Institute Of Standards And Technology (Nist) Feb 2021 - Aug 2021Gaithersburg, Md, UsPerform quality assurance checks to ensure contractually obligated SOPs are followedCreate reports using statistics and metrics from ServiceNowSchedule tasks and shifts for each technician on the teamTasks also included in previous role, IT Service Desk Technician. -
Service Desk TechnicianNational Institute Of Standards And Technology (Nist) Jul 2018 - Feb 2021Gaithersburg, Md, UsIT Assistance Center (iTAC) - National Institute of Standards and Technology (NIST)- Utilize experience from the service desk to train fellow support staff as instructed by management. - Provide IT related answers to clients via phone, email, and walk-in center.- Document and/or escalate issues to different service teams using the ServiceNow ticketing system.- Utilize Windows Active Directory and other Windows accessories on Windows 7/10 machines.- Provide initial triage for Mac/iOS Devices- Utilize Bomgar remote support client to assist clients remotely. - Perform NIST On-boarding process for new federal/associate staff.-Utilize MaaS360-Utilize McAfee Endpoint Encryption SoftwareContracted through Powertek Corporation (Rockville, MD)
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Customer Service SpecialistBest Buy Oct 2016 - Jul 2018Richfield, Minnesota, Us- Greet customers as they enter the store.- Provide answers to a wide verity of questions spanning from mobile devices to TV’s. - Basic diagnostics of mobile device and computer related issues. - Beginning Geek Squad triage process using dedicated ticketing system.
Lawrence Yeboah Skills
Lawrence Yeboah Education Details
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University Of Maryland Global Campus -
Northwest High SchoolDiploma
Frequently Asked Questions about Lawrence Yeboah
What company does Lawrence Yeboah work for?
Lawrence Yeboah works for United States Department Of The Army
What is Lawrence Yeboah's role at the current company?
Lawrence Yeboah's current role is IT Specialist @ US Army | A+, Security+, CASP+.
What is Lawrence Yeboah's email address?
Lawrence Yeboah's email address is ly****@****hoo.com
What is Lawrence Yeboah's direct phone number?
Lawrence Yeboah's direct phone number is +130160*****
What schools did Lawrence Yeboah attend?
Lawrence Yeboah attended University Of Maryland Global Campus, Northwest High School.
What skills is Lawrence Yeboah known for?
Lawrence Yeboah has skills like Customer Service, Microsoft Office, Microsoft Word, Powerpoint, Retail, Customer Satisfaction.
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