Manage BDC department for three dealerships on the same campusDaily responsibilities include monitoring all incoming phone calls and internet leads for new and pre-owned sales inquiriesContact all sold clients to ensure a high level of customer satisfaction and contact all unsold clients for the same reason but to also see what can be done to earn their businessImplement and maintain immediate, quality responses and continuous contact with all clientsKeep track of all lead providers to gauge and increase performance

Responsible for the Internet & phone sales department at two stores with the goal of setting a large amount of appointments resulting in the majority of the dealerships' showroom traffic and sales (Averaged 57% of total monthly sales YTD)Managed two teams at separate stores simultaneously and implemented action plans for each that resulted in high show and closing ratios as well as above average customer satisfactionTracked and managed all incoming leads and applied processes to assure immediate, quality responsesProvided a wide range of tasks within and outside of my job description including tracking the advertising and ROI on all lead providers for phone, Internet and showroom trafficReached above average show and closing ratios for Internet and phone leads

Responsible for the Internet & phone sales for the entire dealershipManaged Internet sales team of up to 4 peopleResponsible for creating and implementing a daily action plan for all employeesProvided a wide range of tasks including but not limited to managing Internet sales team, creating and maintaining email templates and programs needed for daily contacts, selling cars to customers both online and in person, following up with customers to reach maximum customer retention and customer satisfaction.

Selling and leasing new and used cars to customersMaintaining a high level of customer satisfactionFollowing up with customersContacting future prospects to gain sales