IT Professional with over 20 years of extensive experience delivering front-line technical and application support, managing solutions, administering infrastructure, overseeing projects and contracts, and providing helpdesk support. Proven track record in serving major clients including PETRONAS Carigali (exploration and production, onshore and offshore), various PETRONAS subsidiaries, Shell retail stations, Brunei Shell Petroleum, Malaysia Airlines, and DELL customers, as well as collaborating with government departments and agencies in Malaysia and Brunei.Possess a diverse skill set and broad knowledge in:• IT Technical Support, Maintenance, Pre-sales, and Operations• IT Infrastructure Administration and Support• Project and Contract Management Support• Virtualization – Server/Desktop/Application• End-User Computing (EUC)• Application Performance Monitoring• IT Security and Endpoint Protection Solutions• IT Infrastructure Rollout, Deployment, and Upgrade• Enterprise Infrastructure Solutions (Servers, HCI, Storage, and Endpoints - PCs/Laptops/Thin Clients)• Helpdesk and ITSM• Network, Wireless Network/P2P Wifi, Wireless Optical (FSO Technologies) Solutions• Petrol Stations IT Infrastructure and Systems (POS, Back Office Systems, Forecourt Controllers, and Payment Card Machines)• Bank/Credit Card Terminal• Distributed/Network Computing• Microsoft Technologies including Microsoft Operating Systems (Win 10/11, Server 2012/2016/2019/2022), Active Directory, Domain Controller, DNS (Domain Name System), File Servers, Windows Cluster, Group Policies, etc
Listed skills include Troubleshooting, It Operations, Servers, Technical Support, and 19 others.
