Lawrence B. Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Spearheaded innovative customer engagement strategies, significantly enhancing visitor experiences through personalized service and dynamic events. Led transformation initiatives BOH, implementing a CRM system to deepen customer relationships and drive loyalty. Orchestrated author events and book signings, creating memorable, community-centric experiences.

Chicago, Illinois, United States

Played a pivotal role in store operations, optimizing sales through strategic promotions and effective inventory management. Championed a culture of excellence in customer service, mentoring staff to achieve and exceed performance metrics. Enhanced donor relations and inventory presentation, directly contributing to the store's financial health and.

Chicago, IL

In charge of daily operations and management of staff during shifts. Upheld store standards, conduct audits on processes, inventory, and trained staff. Maintain knowledge of products and inventory to educate guest and staff. Promote performance metrics for sales, subscriptions and conversion. Inventory control and assignment of weekly store refresh.

Chicago, IL

In charge of daily operations and visual displays with guidance from senior manager. Trainer for Chicago area stores and Peer Mentor for Amazon Lakeview Pop-Up team. Maintain deep product knowledge with the ability to clearly communicate to guest. Handle all administrative aspects of the sale including: opening and closing POS systems, balancing register.

Chicago, IL

In charge of opening and closing procedure for the Wicker Park store. Managed a staff of 20, and trained them in providing a great customer service and operational task. Created schedules and managed labor for associates. Responsible for daily deposits, inventory control and end of month procedures. Performed all duties directed by the Shopkeeper. Servsafe.

Oak Park And Chicago, IL

Directed visitor services and retail operations across multiple locations, enhancing visitor engagement and satisfaction. Implemented CRM strategies for membership and ticket sales, driving revenue growth and visitor loyalty. Curated merchandise assortments and educational materials, enriching the visitor experience and promoting the Trust's mission.

63 W Ontario, Chicago, IL

Handled daily sales and maintained product knowledge of current and future inventory. Managed fulfillment orders, receiving, and packaged merchandise for shipment. Created store set up for current and new products. Managed labor, and created daily tasks for associates. Traveled to other states to train staff for store openings.

150 North State Street, Chicago, IL

Created sales within different departments. Developed a working knowledge of titles carried in store and of interest. Directed sales floor activities, assisted customers and answered their concerns. Promoted to the position from a Book Seller.

744 North Michigan Ave, Chicago, IL

Performed daily floor operations. Success at cultivating significant repeat business and systems that improve workflow.

1400 South Lake Shore Drive

Priorities included constant evaluation of stock levels and content, goal setting, and development of key personnel. Partnered closely with buyers and vendors. Promoted from Sales Associate role.

1014 South Michigan Ave, Chicago, IL

Prepared office for appointments and connect hall for performances. Acted as liaison between the production office, performers, teachers, staff, and students. Responded to inquiries for booking or performances with friendliness and professionalism.

Bachelor Of Arts (B.A.), Interactive Arts & Media - Music

Activities and Societies: University Choir, Ugly Duckling Theater Production, Sing Me a Love Song Theater Production, New Music Ensemble

Computer Information Systems