Fulfilled a critical role envisioning, developing, and deploying IT infrastructure resources capacity planning and management in the implementation of the corporate strategy of global data center cost optimization and regionalization. Lead role/SPOC in the execution and maturing of PMO and ITIL services and processes (i.e.ODM, SLM, functions, etc.) spanning Business Relationship Management, business analysis, client relationship management, vendor management, and project management. Delivered enterprise solutions and Managed IT Services in an innovative and cost effective manner. • Directed successful efforts to improve compliance of Service Level Management to ITIL/ITSM during the strategic deployment of Managed IT Services, IT and Business Service Delivery, PMO International Technical Portfolio and Program Management in alignment with business requirements. • Served as the primary architect of redesigned cost calculations and pricing for IT infrastructure services with a renewed focus on Continuous Improvement, High Availability, Fault Tolerance, Business Continuity, etc• Applied advanced expertise and business process knowledge to design and deploy the SLA/OLA development, approval, and implementation process • Oversight of the delivery of Managed IT responsibilities to implement international solutions and services in accordance with International Trade Compliance (ITC) laws and regulations

Lead role and SPOC in the execution of PMO ITIL services and processes (i.e.ODM, SLM, functions, etc.) spanning business analysis, client relationship management, vendor management, and project management, delivering enterprise solutions in an innovative, cost effective manner. Fulfill a critical role envisioning, developing, and deploying IT infrastructure resources capacity planning and management in the implementation of the corporate strategy of global data center regionalization.• Directed successful efforts to improve compliance of Service Level Management to ITIL/ITSM in the corporate NAFTA Data Center, while serving as Project Manager to ensure the delivery of Strategic NAFTA Data Center Consolidation Implementation initiatives• Served as the primary architect of redesigned cost calculations and pricing for IT infrastructure services with a renewed focus on Continuous Improvement• Applied advanced expertise and business process knowledge to design and deploy the SLA/OLA development, approval, and implementation process • Managed NAFTA responsibilities to implement international solutions and services in accordance with International Trade Compliance (ITC) laws and regulations

Established a successful record of performing process audits, reviews, and redesign for a diverse roster of key business clients. Engaged in workflow assessments, followed by informed guidance incorporating system upgrades and consolidations to measurably improve operations. Achieved increased business development through the administration of a marketing campaign designed to raise awareness of skills and services throughout the state of New Jersey.• Municipal Council Business Subcommittee Key Member• Energy Mgmt. Sol. & Svcs. (Renewables, Utilization Efficiencies, Site Assessment / Analysis)• Marketing campaign resulting in community and state notoriety• Process Audits, Reviews and Re-Engineering• Asset Management and Benchmarking• Workflow Assessment, System upgrades and consolidations

Led direct reports & cross functional, matrixed teams that provided multi-national IT datacenter project delivery & services supporting a $1B International client based. Managed day-to-day Operational and Tactical activities of multiple IT datacenters providing solutions and services for multi-national external, internal and corporate clients. Managed service provisioning of a $2M budgeted Enterprise Services Centers of infrastructure and application running on Enterprise Microsoft (Windows 2K/2K3 Server), UNIX and VAX/VMS platforms. Additional enterprise services included, but were not limited to, Email (Exchange), Authentication (AD), Messaging, Collaboration (SharePoint), Mobile Computing, Application Server Hosting, Citrix, VMware, Information & Database Management (SQL/Oracle), Data Management and Recovery services (SAN/NAS/Backups), Business Resiliency and Disaster Recovery. • Headed up multiple Datacenter, Infrastructure and site relocation project teams consisting of Mainframes, Mainframe Storage, peripherals and systems to implement the IT integration directives of corporate Merger & Acquisitions strategies. • Developed strategic plans and led tactical execution of corporate and business centralization and consolidation initiatives to drive cost reductions. • Successfully implemented infrastructure virtualization solutions and effective service out-tasking and outsourcing.• Led Sharepoint upgrade to standardization of program / project tracking activities and status reporting as part of an effort to mature knowledge capture to refine a Business Intelligence Initiative.• Liaised with Procurement and Legal departments to run Global IT Operations within International Trade Compliance (ITC) governance

Oversight of $5M - $20M projects/solutions delivered with cross functional, matrixed-structured teams in multiple international Management responsibilities. Led Business Intelligence and Corporate/Process Improvement efforts advancing Executive team core initiatives. • Managed multi-disciplined matrix structured teams in multiple locations to provide services and solutions that supported virtualization (VMware/Citrix), global financial printing, insurance, investment and financial services. • Led an executive sponsored initiative to benchmark and assess infrastructure costs resulting in datacenter and office reconfigurations to realize recommended savings defined by the project.• Coordinated SharePoint deployment as the central data repository for program and project management activity tracking for reporting and dashboard purposes.• Liaised with Procurement and Legal departments to run Global IT Operations within International Trade Compliance (ITC) governance

Provided executive oversight of projects ranging from $4 million to $15 million serving the needs of historical and nonprofit organizations. Directed all aspects of pre-sales, vendor selection and management, and contract administration, while serving as a resource for RFP/RFQ activity.

Infrastructure Solutions & Services Delivery – Business/Technology Office (BTO & PMO) -Program Manager (1997 – 2002)Oversight of $5M - $20M budgets for global solutions/services delivery performed with multi-location cross functional, matrixed teams consisting of 5 to 30 people. Career advancement consisted of positions with increasing responsibility. Key resource involved in RFP/RFQ activities and contract delivery of consultancy and professional services.Sr. Project Mgr. - Communications Tech./Mainframe & Infrastructure Transition Mgr. (1995 – 1997)Spearheaded migration and integration efforts in support of IBM Northeast Service Delivery Center initiatives. Successfully spearheaded emerging technology projects with matrixed structured teams of 4 to 15 people with $4M - $10M budgets. • Led multiple datacenter and mainframe relocation projects from implementation through closure. Managed subsequent mainframe and infrastructure transition efforts to steady-state support in support of corporate IT consolidation and optimization missions.• Managed site/facility planning for five (5) US Northeastern Region Emerging Technologies Centers, which provided infrastructure cost savings while providing stable testing and training environments.• Managed the successful initial deployment of IBM’s server-based thin client solution (Citrix) to five (5) northern region locations. The project’s success led to the launching the first Microsoft Practice in IBM.• Coordinated the Southbury Customer Presentation Briefing Center utilizing innovative audio/video, wireless, videoconferencing and collaboration solutions that led to numerous partnerships/contract closures.Systems Availability Manager (1994 – 1995)Provided 365 x 7 x 24 Global Service Delivery via Hosted Datacenter Infrastructure. Data Center Systems Control Analyst (1991 – 1994)Provided 365 x 7 x 24 Global Service Delivery via Hosted Datacenter Infrastructure